Holiday Inn Express & Suites South Bend - Casino, an IHG Hotel 210 East Callander Street, South Bend, IN 46614

"Check into hotel with rewards point reservation for King room. Get up to room and it's 2 queens. Go down to desk to rectify and told another one of my group has the king. Your using points anyway so we can assign you what we want. This is not acceptable in my opinion and reflects poorly toward a diamond elite member. Yes we are in for a funeral with several reservations under the same last name. I came in a day early due to weather and asked that my reservations be combined so I don't have to check out. Attention to detail is paramount to good customer service."

"Beware Holiday Inn express charges you an incidental fee automatically of $100 dollars, and it doesn't go back onto your account right away. If there were no incidents, I'm still waiting after a week to show back on my bank account. Not only that, but they switched my room, and when they switched they charged me another $100. Just be aware they have nice emenities there, but they charge you this fee. They don't hold a credit card. They charge it automatically. I asked to speak to a manager today and was told there were no managers on the weekends. Love how they can use my 200 bucks for 7 days and counting! IT HAS NOW BEEN TWO WEEKS AND STILL NO SIGN OF MY $200.00 BACK IN MY BANK ACCOUNT. I CHECKED WITH MY BANK AND HAD STILL NOT BEEN SENT WHICH MEANS THEY LIED TO ME THE FIRST WEEK. NOT REPUTABLE BUSINESS."

"These people are great! I read some other reviews and it did not reflect the great experience I had. I have now stayed at this hotel 3 times over the past 15 years. We booked three (3) rooms with two people in each. The rooms were clean and very comfortable. The staff at the desk and throughout the hotel were great. I called a few days later as I had left something in the room and they bent over backwards to help me out. I would definitely recommend staying at this hotel without hesitation. It is very easy to get to as its so close to the exit ramp."

"The hotel is beautiful, the rooms are nice, clean and spacious. The bed was extremely comfortable. The rates went up substantially for the weekend but the quality of service didn't match the price I paid. The breakfast was mediocre. There was a variety of options; however, the taste was not great. The kids picked at the food and didn't drink the juice. The juice was thick and not diluted or something was wrong. The food was not seasoned, very bland. The staff at breakfast were very amazing and accommodating even with a large amount of people. We tried to get a later check out time but was told that we should have asked earlier. We weren't told at check in that a specific time was needed. Check out is at 11, so pretty early. Our keys to the room were turned off at 10 so we had to come back downstairs and have them turned back on which cut into the packing time. There is only one elevator and with the building being at capacity, we had to wait a substantial amount of time to get up and down the stairs. The room to the pool is heated; however, the water was very cold. There were no towels in the pool area. Over all for over$250, I expected better service. It's a nice hotel, just not worth that amount of money. I'm not sure I would choose this hotel again; however, it was very convenient. It is right off the highway and only a few miles from the Fairground. There were a lot of youth at the hotel, so noise above us was not desirable. The noise lasted until at least midnight."