EPIC Health St. Clair Shores

"Allen is a great doctor who really listens and takes everything you say into account, obviously with his medical knowledge involved too. But after a couple/few times meeting him, he seems like a very good doc. Also Allison and Faith are great as well and incredibly helpful and actually listen when you tell them the issues that you're dealing with. I've been going to this clinic since they were called shores back when Dr. Barnett was there and I feel like it's only gotten better since Barnett left."

"Everytime I'm there, everyone is so nice. Dr Allen was super helpful and not pushy at all!"

"On the date of my appointment, I was scheduled to see Faith, but was switched to Allison at the last minute, as Faith was busy. It was my first time here, so who I saw wasn't important. For context, I have been dealing with heavy menstrual bleeding for 6 weeks (at the time of appt). They took blood work + scheduled me for an ultrasound the next day. I showed up for my ultrasound appt, and the tech didn't even have the equipment needed to perform the ultrasound and wanted me to come later that day - because I work, and already took the morning off for this appointment, I wasn't able to get off of work early enough to come back before they closed. red flag #1. I called to reschedule my ultrasound appointment and couldn't be seen until the 23rd, 2 days before Christmas and 2 weeks after my initial appointment. Red flag #2. Because you can't call the clinic directly, I reached out on Facebook and shared my grievance and that I needed to reach someone. I was promised a manager would call me shortly. Over 8 business days later, and still no call has been received as of the writing of this review. Red flag #3. I ended up having to go to the emergency room, and they did the ultrasound there. I had a follow-up appointment already scheduled for today, the 15th, so I didn't need to schedule with primary care but needed to schedule with an OB. None were available until after the 21st. I had my follow-up appointment with Allison by phone today because I have a cold and could not go to the office. First, she couldn't even remember that she's the one that I saw and kept insisting that I saw Faith. I didn't. She prescribed something for my high blood sugar, but she told me I just have to call around town to make appointments with multiple OB's until I find one who can get me in and then cancel the others. I reiterated to her that at this point I have been bleeding for seven weeks, spent over $3,000 on medical care, and just needed her to prescribe something to stop the bleeding. She refused. Red flag #4. Now we're moving on to week 8, with no resolution in sight. At this point, I have been to urgent care, primary care twice and emergency. I am at my wit's end, and contemplating filing a complaint with the Michigan Department of Licensing + Regulatory Affairs and making a complaint through my insurance company. I will also be finding other care at a primary care facility that isn't interested in letting their patients bleed out."

"The very WORST DOCTOR’S Office ever! They are so unprofessional and lack bedside manner. Ever since they switched to Epic it has gone downhill! I had an appointment this evening at 5:40pm that I was called in to do and came within the “10 minute grace period” but was only late because they called to confirm my appointment at 5:20pm. After speaking with a representative less than 5 minutes later I received an automated phone call confirming my appointment for tomorrow at the same time. So I was confused. I then called back (which you can’t speak with anyway in the office anymore because they’ve outsourced everything)- I had to wait to speak to someone but was still on my way because I had taken off of work. The agent reassured me that he would notate I would be there by 5:50pm. I literally pulled up at 5:49pm and a CNA/nurse was letting a client out and hurried up to lock the door. I walked up to pull on the door and she and another nurse cut the lights off and walked to the back smh! The WORST! At least have the common courtesy to say it’s closed or reschedule or the doctor has left… SOMETHING! I decided to stay at the door and call customer service, only to have another nurse stare at me at the door and walk away to the back. What a doctor’s office smh?! I had been going to Primary Shores (what it was called before Epic took over) for 10 plus years and the staff NEVER treated me this way. They would have NEVER done this. So unprofessional and shows the lack of empathy, compassion, and bedside manner the nurses and doctors have for their patients. I guess we’re all just walking “insurance payments/bills” and when they’re ready to go- you don’t matter anymore. I miss my old doctors and nurse staff! You all really need to do BETTER!"