Douglas J Aveda Institute

"I have been to Aveda for services several times so it's a shame that I'm having to write this review to get any type of recognition. I booked an appointment for a scalp treatment and massage on 2/13/24 for the appointment to be on 2/23/24. I live in Livonia, a 30 minute drive both ways. I get to my appointment and I'm sitting in the chair waiting for my appointment to start when the worker comes up to me and says "I'm sorry, we have a worker on disability and cannot perform your massage" I'm sorry what? I'm literally sitting here waiting for it right now, I just drove 30 minutes, you couldn't have canceled before?! She says there's a different treatment I can get, it's a "stress relieving facial" and I'm thinking okay, for my inconvenience, it's on the house? Wrong. It's 20% off that's the best she can do. I ask, what about me driving 30 minutes to get here, paying for downtown parking, and your mistake for not canceling me, what do I get in compensation for ruining my Friday night? I get 20% off my next service and the manager will call the next day to hopefully make it better. Well, 2 days have gone by and no call from the manager. 20% is the best that you can do? How about paying me for the $15 in gas, $3 in parking, and another $10 for the inconvenience. Obviously joking, but 20% is ridiculous! What? Do you think $5 off my next service so this can happen again?! I've come here at least half a dozen times and this is the most unprofessional I've ever seen! You had 10 days to figure this out! You didn't even have the audacity to cancel the day of, better yet when I'm there! And then a manager doesn't even call to make this right?! Unless this is straighten out I will never come here again. DON'T COME HERE UNLESS YOU WANT TO GET CANCELLED WHILE YOU'RE IN THE SALON! 20% off.. what a JOKE"

"Absolutely LOVED my treatment with Leah W. She was professional, knowledgeable & gentle. She listened to my concerns & I trusted her judgement. Because of her high level of service I'd book again."

"In all transparency I went twice here, the first appointment I wasn’t super happy with how my hair had turned out, but their policy’s allowed for me to go back and get it touched up. I saw Matthew for the second appointment and he was fantastic. I think I’ll be going to him for a long time after this. Listened very closely to what I was saying about my hair and took his time to ensure I was happy with everything. His instructors were also extremely kind and supportive. So, be patient, folks are learning. I had a pretty complicated request and my hair turned out great."

"I got a facial with Kelsey and let me tell you it was AMAZING!! We started off by going over my skin concerns and my thoughts about my skin which I always assumed my skin was pretty oily, but with the skin analysis she performed we actually found out that I was pretty dry and just had a few spots of oiliness! Choosing the aromatherapy was so fun and made for a really calming experience. She also made sure to walk me through what she was doing and applying to keep me informed which I loved. She did such an amazing job at making me feel comfortable and relaxed throughout the entire experience! I highly recommend going to see Kelsey for an amazing facial and I will definitely be going back to see her!!!"

"Kourtney Williams tinted my eyelashes & it was amazing! Great results, so easy & she was a pro. Definitely would see her again. #esthetician Lewis Chandler got all of my tight knots out during my 90’ massage. He’s close to graduating, so you may have to book him privately soon - worth it! I had professional sports massages as an athlete for years & he used new techniques to really get that shoulder and neck tension to disappear. He even gave me tips on what to stretch at home to help maintain his work. #massage Lewis_massage on IG Dillan for my French press was amazing! 10/10 the straightest my hair has ever been & so soft and silky. I have very curly, coiled hair"