White Castle

"The shift who worked around 7pm on Feb 7th has to be the most incompetent and lazy staff I’ve ever came across. I never order white castles anymore because every time I come here they mess up at least 1 thing. The only time I come here is when my family wants something. I placed an order, and should have already assumed it would be messed up when the guy taking it was clearly new and kept talking to his co workers when taking my order and kept asking me to repeat what I ordered. I’m assuming he didn’t realize his headset was still on. Once I got my order I pulled over on the other side of the building to check that everything was right, when I realized I didn’t get the drinks for 2 combos and I got two small fries when it was supposed to be one small & one medium. I decided to go inside and was met by who I’m assuming is the manager. When I was telling her what I was missing, she was acting like she didn’t believe me. She asked what My order was and found it on her screen & by no surprise I wasn’t rung up correctly . She then gave me a medium cup & I asked for the small as well & she gave an attitude saying “so you didn’t get any of your drinks” like she was checking me. Maybe if she would have been wearing a headset, she would have heard my order and corrected that he rung it up wrong considering I said my order at least 3 times. Once I left and brought the food back to my mom, I then was told the cheese sticks weren’t in the bag. I called & ended up going back to the store. The girl who handed the bag to me through the drive thru had an attitude & rolled her eyes when giving me the bag. I definitely feel like if I ever return to this particular White Castle I’m gonna have to be that annoying customer that sits in the window checking the whole order instead Of pulling to the side of the building. It’s sad to see how this establishment has gone down hill so bad and fast. I definitely have to blame the general manager because I know when I used to work there before it was never like this."

"It's been almost 15 years since I had white castle, (they don't exist down south) so I was a little skeptical but these guys exceeded my expectations, the food and service were much better than I expected"

"Ordered a huge delivery order... made sure to put "add Mustard" on all 45 sandwiches... they didn't put Mustard on any... thankfully they knew they made a mistake, offered to replace the meal at a later time and followed through with what they promised... it was just a hassle originally."

"We stopped by at night and the manager there took the order. It was mostly online orders and they were busy. The manager personally helped out with the orders and we got our food. He was nice to us and the food was hot. Everyone in my family enjoyed it very much. Thank you for the wonderful service."

"I went there because I was having that craving you get specifically for the taste of White Castles. And they did not let me down. I placed my order for a sack of ten the way that I specifically like them and was given my order exactly as I had ordered them. This particular White Castle is slightly smaller than most of the ones I have been to in the past but they have never messed up my order here. There is still plenty of inside room. Masks are optional at this time. And there is ample parking for the size of the store. And, of course, there is drive through for those who are in a hurry. Rick Zorn"