Marco's Pizza

"The pepperoni magnifico was phenomenal, tons of pepperoni and the pizza itself was great. Crust was crunchy and fluffy exactly how you want it. Delivery was super fast and the driver was friendly, 10/10."

"Ordered pizza online at 5pm and scheduled a delivery window at 7:05 and at 7:20 I called and asked where the order was at and was told it was sitting there waiting for the driver. We told them the driver was here 10 minutes ago and never came to the door. The answer was oh that's what happened, sorry he forgot the pizza. WHAT, how does the pizza delivery person forget the pizza. Brian the manager didn't have any concern. We called back 45 minutes later as the pizza finally arrived and the answer was "well you got the pizza now right". Great manager, perhaps you guys should hire actual managers who are supposed to be customer focused. Unfortunately, this is not the only time or issue we have had. They have not brought items and when we call are told they will put notes in the system so we get it next time. Well no notes and told sorry. Pizza has been burned or even under cooked. I have ordered from other Marcos location and never had issues. This one seems to have poor management and no care for customer service. Update: don't read Into the quick reply from Marcos. Sent them a message via X the next day and they just keep asking the same information I already provided. Useless.."

"Get Marcos every week now. This time they made a mistake with our order but comped us a pizza for the troubles, much appreciated. Insider tip, save an extra 10% off your order thru the Upside app. Use the code MIKE86734 when you sign up to get a bonus!"

"Bad service in Hartland . Ordered delivery at 6:35 pm on a Wednesday night- was given a delivery time of 7:07 pm (not a holiday/holiday weekend). I called after an hour I placed my order & was told my order would be another 15-20 minutes & that didn’t happen either . My order arrived an hour late & cold. I’ve liked Marco’s in the past , even with others telling me they don’t. But this experience annoyed me ."

"UPDATE JULY 11, 2023: Marco's responded to my review asking me for further feedback with a link to tell Marco's. The link asks me to select my store, then asks if I have a receipt code, I select yes, it takes me to an order screen, I select no, it takes me to an order screen. Yes, they do not care about your feedback, how horrible their pizza may be, or about your time. They just want you to order again. Never going to happen. Do not order here I'm staying in a hotel, had pizza delivered. They won't deliver to the room only the lobby. Figured a tip would constitute delivered to me without extra effort from myself(its deluvery right?), I was wrong. The pizza is gross, pizza is very thin in the center, the crust is huge. Supposed o be garlic butter crust, but I tasted no garlic or butter. One would think butter would show on the box, it did not. Cheese sticks taste just like Domino's, so do the sauce cups. $30.00, I feel, was a waste of money for this. I would not recommend this place and I won't order from this location or another Marco's pizza. Horrible first and only impression. Huge disappointment...."