The Home Depot

"Posting this so the manager will reach out Delivery instructions said to call 30 min before delivery as the shingles were supposed to go beside the garage. Driver called me and said he was 8 minutes out from the location. I told him my wife was dropping the kids off at school but would be to the location in a few minutes. Driver called me 10 minutes later and said that there was no garage at the house. I told him to go down the driveway and he would see it but my wife would be there in less than 10 minutes. Instructions also required a signature. My wife pulled into the subdivision the house was at as the driver was pulling out and he didn’t stop when she was flagging him down. 68 bundles of shingles were placed in front of the garage blocking it. The driver knew he was to get a signature but wrote my wife’s initials instead. Not professional."

"Received a call back on windows being installed and options and a set up date for our bay windows and it was an awful experience. Whoever is in charge of calling people for Home Depot and scheduling window options and installing- you need more training. I informed her that both me and my partner are the home owners and we would both be here when the person (window expert) arrives but that I would be leaving during the meeting at some point due to having a quick errand I had to run. She then made it seem like I had to choose- I let her know that I was fine with whatever my boyfriend would choose and she still chose to be snotty about it. I ended up just saying no thank you then and we will find another company if he can’t make the decision without me- she made a smirky sounding okay thank you and goodbye."

"Unbelievable experience! We have damaged cabinets installed with a $200 gift card issued. We had deliveries with cabinets missing. We had cabinets to damaged to use. We have mismatched cabinets due to them being sold out while we waited for return, refund, reorder. And today I found out my last cabinet was returned and refunded by the Gaylord store due to not fully listening to me. We bought flooring, drywall, lumber, doors, lights and everything that goes along with those items last year. This year we bought kitchen cabinets, lumber, lights, benches, appliances and everything that goes along with those jobs. In early May we had taken three weeks off and scheduled help to finish our house. Today because my cabinet was canceled and sent back due to not Fully Listening to me we sit still unable to finish the floor and install the last cabinet. When I called the store today to see if it had arrived I found out this had taken place. After explaining this to the assistant manager, she confirmed that is what I had asked to be done. (Top about to blow) I am waiting to hear back from the district manager now. Last Friday as I was passing through I stopped to see if myorder had arrived. I was told it would be there on Monday. Monday afternoon I drove 100 miles round trip to get my cabinet and it wasn't there. After shopping I decided I would buy a larger cabinet in exchange for the one that wasn't there. Explaining to the manager I would build out the wall 3 inches. As I only had three days left to finished this job. He told me because I ordered it online, he couldn't do that. I would need to cancel that order and buy the new one. I told him let's do that. He said he couldn't cancel it while in transit. I could buy that cabinet and return the one when it arrives. I paused and said so there is nothing you can do for me today? No. I paused again and said I guess the job will have to wait again, I'll go home and wait for delivery, turned and walked away leaving the larger cabinet there. My cabinet came in at 1:30 AM Tue morning it was canceled and returned by 8 AM. When I called this morning to see if it had arrived so I could pick it up, I learned this. No one called me to confirm before doing this. So here I sit waiting to reorder again! I only wanted to cancel the order upon his suggestion so I could leave with a cabinet to get the job done. I left with no cabinet saying I would wait for delivery. He took that information and without me present returned my order??? July 2, 2023 - I picked up my last cabinet today. Home Depot was very pleasant to me and helped me out with an adjustment on the cabinet. It has been a long journey but the last chapter is being written."

"The best store in the world!! We went to get a trash can but the one we choose dont have a lid, and they gave us the chance to upgrade to the next size and pay for the one without the lid. THAT IS AN EXCELENT SERVICE!!! KEEP GOING LIKE THAT!!! CONGRATULACIONS!!"