CVS

"I recently picked up a precription for my husband at Sturgeon Bay CVS. The cost of that precription was $207.00 I paid this and took it to my husband. When I got it home he told me it was wrong that his insurance said it should only be $47. He called his insurance and they said that because the pharmacy filled his precription with the Generic it was more because the Generic was not in his formulary, at no point did the CVS tell me that they substituted a Generic when he has never gotten a Generic . When my husband called CVS (on hold with the computer 45 Minutes) a person in the pharmacy answered and said that the precription was not returnable even though it was in the original packaging with all the tags attached. I then tried to talk to the person to ask why I was not told it was a Generic, when I picked it up she just said I should have known and refused it. I tried to ask that when they say it was not in my husbands formulary why they filled it with that. She just said he should of known. I said EXCUSE ME, please let me tell you if you would of told it was a generic and not covered I probabley would not (got this far and, SHE HUNG UP ON ME) so she did not let me finish saying I would not of taken the precription home."

"Started using this pharmacy 2 months ago and already have been having reocurring issues with them filling my medications on time. I have been going days without my meds as the pharmacy has been out of my medications. Very frustrating as the pharmacy is not able to tell me when the medications will be in. The pharmacy was not able to transfer script to another CVS who has the medication in stock."

"On the Fourth of July my daughter ended up with a really bad ear infection. We did Teledoc and had her prescription sent to our regular pharmacy chain to the Sturgeon Bay location because we were on vacation. We went to pickup the prescription. And the pharmacy was closed for the entire day. I went to CVS and the pharmacist and the person working the counter were incredibly helpful and knowledgeable about how to get the prescription transferred over to CVS. The pharmacist went above and beyond to help our regular pharmacy make the transfer. She made all of this happen in a very short amount of time even when she was so incredibly busy. Thank-you so much Amanda, Jesse, Dori and Shawn!!!"

"This pharmacy always send me a convenient text when it’s time to get my monthly prescription filled and ask me if they can fill it for me, I LOVE that, the drive thru is always fast and friendly and easy, They ask me I’d like them to use the card on file which is so convenient because I don’t have to hand them anything, all the prescriptions that have been called in by a doctor or refills are done super fast! I love this pharmacy, they have a very efficient system that is such a benefit to its customers, sooo appreciate that!"

"I am not a user of the pharmacy so I can’t speak to that and the store itself was not what I was hoping for when they tore down my favorite restaurant. I checked it out today and have to say that they have a nice selection, the staff is very helpful and professional. You have to look around carefully to get a deal on anything so not a place to stock up but a good spot to come and get some thing you need quickly."