LiveAquaria

"My fish were DOA. Cannot get anyone to reply! Guess I’ll have to file a dispute with PayPal!! I wish I’d read the reviews before ordering from them. FINAL UPDATE: I never did hear from LiveAquaria about the dead fish. I filed a claim with PayPal and after investigating, PayPal reimbursed me the full amount. How disgraceful for LiveAquaria. UPDATE: there is no way to reply to responses. Figures. LIVEAQUARIA my order number is in the posted pictures! You can clearly see it. I spent $100 for 6 cherry barbs. Please refund my purchase."

"Would not recommend ordering anything from this vendor. Poor survival rate from shipping, and terrible customer service to back it up. I recently made two separate purchases from LiveAquaria, the first order placed in January for 6 fish, all of which were listed as in stock. My order was delayed due to weather, which is understandable; however, once my order was finally shipped, they only sent me 4 out of the 6 fish that I had purchased. The packing slip included with my order included all 6 fish that I had ordered. Having heard nothing from them, I contacted their customer service, which I was essentially just told that "items won't be sent if we don't have them." So, during the delay in my shipping, they didn't hold the fish that were not included, and instead of notifying me at all about it prior, I had to contact them to see why I hadn't received what I ordered. While speaking with the rep, I requested an email receipt of the credit that would be provided, and that email was just completely ignored. My second order which I received today, I encountered the same issues; lack of communication (I didn't receive a confirmation email of my order, OR a confirmation email that my order had shipped, so I had no clue when my order was going to arrive and was lucky that I was at home when it did) and again did not receive items that I received as well as items that I did receive did not arrive alive. I didn't even get a Packing is abysmal, and you'll be paying your $10.00 "box fee" for them to throw the bags in a box with some newspaper, and a paper plate. At least they approve "arrive alive" guarantee claims quickly, as I imagine quite a bit of their staff is dedicated purely to processing these claims."

"I purchased an order of 6 freshwater clams from Live Aquaria. The clams that I purchased on their site were marketed as growing to 2” max. When they arrived, the smallest one in the bag was maybe 2” and the largest is around 3.5”. That plays a big role when you’re taking on the responsibility of caring for another life and trying to plan accordingly for the space in your tank, and I have no idea if these things will get bigger than 3.5”. That is much different than the purchase size that was marketed at 1.5” - 2”. These clams are huge, but I don’t want them to die just because they were marketed inappropriately. The next issue is that I have purchased live animals from three other aquarium stores, and the way that these clams were packaged was by far the worst I’ve encountered so far (along with the customer service, but I will elaborate on that later). The clams were not secure inside of the package, there was a paper plate in there for some reason along with very loosely packed newspaper, and because the package took two days to arrive, the clams were freezing cold by the time they got here since there was little to no insulation for them to stay warm and the heaters in there had already completely dissipated. They appear to be all alive though. So, these must be really hearty clams. My final issue is that I called their customer service line during business hours as soon as my package arrived so that I could get answers as to why they’re significantly bigger than advertised and find out what kind of clams they were so that I know what I am in for as far as care goes. However, I was forced to leave a message and wait for a callback because all their representatives were busy at the moment, and I didn’t receive one after a couple of hours. So, I called again and left another message. This time, there was an automated phone number that texted me and said I could text for customer service as well. I wrote out a text seeking the same information as far as what kind of clams these are, and now we are coming up to the end of business hours for the whole next day. Guess what; I still have not received any attempt to communicate or reach back out to provide any customer service. At this point, I wouldn’t even care if anyone reached out. I will never be a customer of this place again. I would tread carefully if you decide to shop here. This is a picture of the package minus the bag of clams. This is literally how it was packaged."

"My fish is dead on arrival I wrote them a note that's its cold here in ohio they only out 1 heat pack in the box. I just canceled my entire order for the yasha goby."

"I'm posting this in place of my mom. She had ordered 2 cleaner shrimp, a sailfin tang, 10 snails, and 5 dwarf crabs. Instead she received someone elses order, a blue spotted puffer, a bird wrasse, a niger triggerfish, and a sleeper gold head goby. We contacted support and got a reply asking for proof of the mix up and then no reply since. The only thing capable of staying in our tank is the goby. Everything else is either not reef safe or aggressive. We're unable of keeping the fish in our tank because if that reason, we can't feed them or supply them a good shelter, and they're doomed to die. The company absolutely does not care about the livestock or give any care about customer service. I noticed a lot of other replies say the same thing. Very disappointing company, absolutely do not recommend. I understand making a mistake, but refusing to help, especially with live creatures at hand, is absurd. It also came with some weird chinese newspaper?"