Costco Optical

"It takes some trying to like the technician at 20/20, but after a while I realized she was very focused and did a solid, professional evaluation...often beyond normal...like taking photos behind my eyes. Pretty cool. The info was forwarded electronically (or shared) with an optometrist who reviewed it, then we discussed it remotely over live video, she wrote the prescription, and showed me some micrographs of my eyes, stating all looked good. I was skeptical at first, but I think it's brilliant. It was a really solid evaluation. A lot of these reviews refer to the optical (glasses) department. I'll give it a 5, barely, due to the tech being a bit hard. BUT she was good."

"20/20 Now is in that space doing Digital Eye Exams. Friendly service. Great place for a thorough eye exam."

"I schedule an appointment for eye exam for my wife but to be told our insurance doesn't cover this service, I explained to them that I just used my VSP insurance which is a family plan one month ago in Sam's club fairlawn and everything was covered I only paid 5 dollars out of pocket. In that case I replied to her to cancel the appointment by email and never hear from her anything. When we schedule another appointment of eye exam in Sam's club and found out our insurance was not eligible anymore. We contacted the insurance company explaining the reason, the operator said the Costco vision exam didn't cancel our prior appointment and our insurance was occupied although we didn't have service there. Horrible person and poor service."

"Exceptional service by knowledgeable and experienced optometrist staff. Provided much more time and attention to resolve difficulties with my prescription than my long term respected ophthalmology practice. Also the opticians have consistently been kind, efficient, and professional. They were helpful getting my replacement glasses at no cost when initial outside provider’s prescription was not right."