Edible Arrangements 5110 Whipple Avenue Northwest, Canton, OH 44718

"ordered 2 platters for family. One in PA - Choc Indulgence. One in OH - Holly Jolly. I called OH store & asked if BOTH had same AMOUNT of fruit? Was told "yes, snowman replaces grapes" I left order as is. When OH order arrv'd , it WAS NOT the same amount of fruit! Missing 4-6 strawberries. Called the store & Corp Customer Service. Both said I got what I ordered. Very disappointed & embarrassed for our family! Will NEVER order again!"

"Just received an arrangement this week. It looked nice but the fruit was not sweet. Never had that experience before."

"I purchased the 6 balloon bouquet and added the birthday cake popcorn for my husband’s birthday. We received the beautiful package, but when we opened the popcorn we discovered it smelled horrible. We looked at the best by date and it was 12/28/22. I’m so glad we smelled it before eating it or feeding it to our little boys I sent a message to the store and when Becca (from the Canton, Ohio store) called me back she said they’d only reimburse me for the popcorn. I thought that was a poor compensation for selling a spoiled “gourmet” product. I will not be a returning customer and would not recommend this to anyone."

"Annoyed! I placed my order online the night before for 2 sympathy arrangements. Added a clear note of what card 1and card 2 should say. Got my email that my order was ready the following morning. Great! Went to the store to pick up my order and the girl came out with only 1 arrangement. When I stated I ordered 2 she said let me check and went to the back. After 5 minutes of nothing I popped my head back and asked if there was a problem. They said the second one never got made. It was an oversight. Ok I get it but also no apology. I then look at the card of the first one and it says card 1 then my note and card 2 and my note. What the heck. I was very clear there were 2 arrangements ordered and paid for along with 2 notes and you don’t need to put card 1 and 2 so the family can see it??? After bringing that to her attention she acts annoyed but says she can reprint them. After another 15 minutes my other arrangement comes out. No apology again for the mistake. Just have a great day to hurry me out of the store. I have never had a problem with this location before I I understand mistakes. That being said please communicate with the customer, apologize and please check the order and use a little common sense. I feel like customer service is a thing of the past :("