Quality Gold Inc

"Distributor of poorly made products. No customer service. Purchased a brass compass as a Christmas present from Quality Gold catalog from an approved QA vendor. Received package quickly, but was packaged like a Temu product, which is was better than their Wish quality compass. Having paid $50 for this item that serves one function, to show magnetic north, I would expect it to do that. It does not. Upon closer inspection this poorly made product is full of manufactures' defects such as the pivot jewel being broken, the compass dial having a poor magnetic field and the dial being unbalanced. All of these issues cause the compass not to function. I was advised to contact the QA to initiate an exchange, in hopes that this was a one-off issue. Upon calling I was asked for my account number, and I informed them that I didn't have one, and was promptly transferred to accounts receivable where I was told "we don't deal with customers" and was advised to ask the vendor for a refund. I know in the future I will be asking gift shops and jewelry stores if the item was supplied by Quality Gold, and if so I will not purchase any items supplied by them. Their lack of quality assurance on such a simple item, and lack of customer support would give me concern on any future purchase especially if that purchase was of significant cost."

"awful. was never impressed by QG but now that you have Herco and we were a customer of ,its pathetic how bad you are managing every part of your business."

"The culture at this company is great. Its been a refreshing experience. Leaders and coworkers have made it an excellent choice and looking forward to growing here."

"I have dealt with Quality Gold for almost 30 years. Upon moving my store I have been told that they will no longer service me. I can no longer to purchase things that I need from them. This is the worst company that you could use. There are many others out there they can fulfill your needs. Run for the Hills don't give your money to these guys."

"Our family business has sourced from Quality Gold for over 7 years, and we love the great quality of jewelry that consistently delights our customers! Thank you personally to Justin and Tina and the rest of our team. You are very much appreciated!"