Fifth Third Bank & ATM

"Everytime I deposit my tenants money in this account they claim they can't verify western union money orders. I've been depositing money order from my tenants with fifth third for 2 years and this is the only branch that gives me this problem. They need to close this branch. Now my account is frozen from something I do every month."

"Rude and unable to help people access their own money. Want me to send them a written letter and notary with my ID to access funds in an account I’M the owner of. Just ridiculous and an outdated method of banking. How do you have an account you cannot transfer funds out of if you are the owner of the account!?! Do NOT bank with 5th3rd ever"

"Let me tell you-- as someone who has banker friends at US BANK, FIFTH THIRD, and HUNTINGTON-- this bank has the laziest staff. I walked into the branch today at 4:39PM. There were at least three men behind office desks for new accounts, and I counted two customer service clerks. I told the young man that I simply wanted to move a few hundred dollars from one of my accounts to a new account. The young man looked at me, hesitated, and said, "Unfortunately, there is not enough time to do that, sir. With it being this late in the day, it would take too much time." I would never say that an entire bank is horrible based on one experience. I have used Fifth Third for many years, and the Finneytown Branch is my favorite. However, SOMEONE needs to retrain the dazed, baked young man with brown hair and a very strong eyeglass prescription. It only takes 13 minutes to open a new account, and the bank had NO other patrons. He told me to go to a bankmart at a local Krogers."

"Went through drive up window at 4:35 was the only vehicle there made eye contact with teller sent my items and waited 15 minutes before she assisted me. I understand you are probably doing closing procedure but does that take presidency over a customer.. Good grief..I'll stick to my location."

"They don't understand their own checking accounts. Probably a problem caused by the hundreds of wealthy corporate white guys downtown, who just keep fiddling with those checking accounts to try to get the most money out of those with the least in their accounts, but these things are complicated! 5 different accounts, all with different rules, and then different tiers within the different accounts. Pushing you to buy credit identity alert. Charged me $5 a month in my "savings" account. The only reason I keep an account with 5/3rd is that they are open late. So I go to the branch in the Kroger up the street, where they know what they are talking about."