United States Postal Service

"Our service to get our passports was horrible. We were told well into the process “If I had known you didn’t have an appt” and I stopped her. We had an appt and I had the confirmation. The young lady was extremely rude. I will never go there again."

"They said driveway or front door blocked, couldn't deliver my package. Not sure what the deal is. I'm tired of people in this area not caring enough to just try and do their job."

"Tracking states my package was delivered, but it wasn't. Been calling the post office at random times throughout the day for 3 days and they don't answer the phone. Completed the "where's my package" online 2 days in a row and it doesn't work either, wants me to "try again later". Guess I'll have to leave work early (in Blue Ash) and drive to the Bethel post office to inquire where my package is... Very frustrating!"

"Thank you, Bethel Post Office Manager, for always making a great environment and being so helpful when I come to your Post Office! I wanted to give the highest kudos to one of your employees. To my understanding, K is one of your new hires. I could not tell K is new, since K conducts like a veteran professional. I came in to ask K questions about my passport. K was very knowledgeable and helpful. Due to a shortage of time, I set up my passport items on the side table in your P.O.and worked frantically to get my passport ready to deliver. Thank goodness K was there to assist me, answering questions as they came up. While I was busy getting my items prepared, I heard K deliver great service to a couple of customers, such as changing address, job opportunities, etc.. I thought to myself - “Wow. How did K keep track of all of this knowledge about the P.O.?” In a short time, K built up a wonderful rapport with her clients. She was also juggling a delivery of a lot of bins of packages. Most importantly, she made sure she was doing her job right and efficiently. I was impressed at how quickly she did things. Unfortunately, I was not as prompt and it took me the full 45 minutes to get to the point where I could deliver my passport at 5:00 pm when the P.O. closes. K was extremely patient and double checked my work. K even made sure with you that everything was correct and to my relief, successfully mailed my passport. In the future, I will make sure I allot enough time to complete my mailings. I wanted to take time out to give you and K well-deserved kudos."

"I have lived in bethel for a very short time and have had at least 4 items I’ve had to pick up from the post office due to “no turnaround”. However, FedEx vehicles and construction trucks have no problem. Funny thing is, I sometimes get packages delivered with ease. Seems to me someone needs to make sure their drivers are capable of turning a box car around before hiring."