General Electric Credit Union (Oakley) 3450 Madison Road, Cincinnati, OH 45209

"This is the most inefficient bank I have ever dealt with. They don't give correct answers to questions. They don't deliver on what they promise. They disconnect calls when they get frustrated and they can't explain their actions."

"Literally the best customer service I had ALL staff members down to the electronic machine staff member was top tier I’m literally about to make this my every day bank just because I’m so impressed coming in today I needed help with starting a checking account to go with my auto loan and every one was so tentative and helpful please give kudos to your Oakley team!!! I’m still impressed and I went 3 hours ago lol"

"This was the first time i visited this office. It has a new way to process transactions. It is called a virtual teller. The office was very clean. There was no waiting in line. We have a truck loan that is almost paid off. We like this credit union."

"This is the absolute worst experience I have ever had with a bank/credit union. You can't get ahold of anyone, for days. Their member services is a joke. They won't do a thing to help their customers. I would avoid this credit union at all cost. I wouldn't advise anyone to go here to finance a dog house. This has been ridiculous, to say the least. SAVE YOURSELF THE TIME AND TROUBLE AND FIND A DIFFERENT CREDIT UNION OR BANK."

"Horrible customer service. My car is financed through them and it was a huge mistake. Something ended up going wrong with our car insurance where we were insured but they said we weren’t and charged us to insure the car and late fees. While trying to sort this mess out, they did not communicate well, we had to wait months to even get a response, and they don’t have any sort of dispute process. They have one person in the whole company where certain issues can be discussed and this individual is always out of the office. Steer clear for your own good."