Wright-Patt Credit Union

"Horrible customer service, they were very rude. I’ve already closed my account with them as they did not want to help me at all."

"I'm quite astonished by the negative reviews here. I think this is one of the best credit unions in the city. The only times I've waited longer than usual is when customers are having an issue or doing multiple transactions which must be resolved before the next customer can be assisted. They've been great with loans, correcting any issues, shared banking, great hours (though I wish they were still open till 7) and friendly tellers. Top notch CU in my book"

"Worst experience I have had at a branch regarding shared banking in the 15+ years I have been doing shared banking. Went to deposit cash into a credit union down in Florida through this location. I guess the teller didn't do their due diligence during the verification process because the cash was sent to the wrong account at the credit union in Florida. Because this was an issue that no one has ever experienced; no one their could really help me out (maybe time to do some remedial training regarding account verification process and what to do if this happens again). This is why the verification process is so important. This has never happened to me before in the past 9 years that I have lived in the area but this was my first time at this location so I guess that was the difference. Because the money wasn't in the account (an account I only use for automotive payments and insurance), the account got hit with an insufficient funds fee. The location manager agreed to pay that fee and sent the money to my account. There is your 1 star for doing that. My credit union tried contacting the branch manager and they would not give my bank the required information because they were not the member, although we had been dealing with this issue for two days so they clearly knew this wasn't a scam call. The Florida credit union had the funds but just needed a receipt with the wrong account number that it was sent to so they knew where to pull the funds from and redirect it to my account. Instead of being helpful, the branch manager decided to run it up their corporate accounting team, but only after I expressed my displeasure. Come on! We had been talking this whole time, just do your job and help me out! Now WPCU's accounting team sent over the information but did not expedite the information as one would think since it was WPCU's fault this happened. So it is essentially going to take a full calendar week to rectify this. That is taking into account that I was very proactive in this process because without that, who knows when I would get the funds into my account, which are suppose to arrive this Friday. If I decide to use WPCU again for my shared banking, it definitely will not be at this branch location. I had been very patient and understanding for the first few days but after hearing WPCU is not expediting the information to my credit union; my patient is gone. Like I was told growing up "actions speak louder than words". If the fault resides with you, than you resolve it the quickest way possible; not just your standard operating procedure. Worst shared banking experience I have had in the 15+ years of using shared banking. Congrats, this branch location gets the award!"

"This is the worst Wright-Patt location that I've ever been to. Yesterday I went to this bank to use the ATM and it was out of order, however because of how bright it was outside it was nearly impossible to see the screen. I stuck my card in, it slid right into the slot, and disappeared. I went inside to get some help only to be told that there was no way to get it the card out because it ends up in a locked box and whatever ends up in that box gets destroyed, so I ordered a new one. Today I received a call from this bank saying that they had my card (that is now deactivated) and would keep it safe until I came to get it. WHAT THE HELL! Why would the employees tell me that there was no way to reach the card only for me to get a call 24 hours later saying that they have it!?! I'm a very patient person and I could've waited a day for the right person to come in and get my card out for me. I just don't understand."

"This is the worst banking experience I’ve ever had. I have been banking here since i was 16 and customer service had going extremely downhill. There is a issue with my account and instead of receiving help and resolving the issue. I’ve been giving attitude from multiple employees. Sydney the bank tell and finical advisor is the WORST customer agent in this office. I don’t not recommend banking here. Also, Do not get a loan through wright patt, they will run your credit score multiple time for the same loan and ruin your credit score. Please take your money where you will be respected."