Wright-Patt Credit Union

"If you are a snail and use to things being slow, this is your place. If you are in a hurry, don't come to the Beavercreek location. Waited over an hour to do business here. Love WPCU but I hate this location!"

"I went through the Reynoldsburg, OH drive through location to withdraw cash approx. 3:50 PM on 3/31.2023. The teller (Amy) proceeds to ask for my account or social. I key in my social. She then brings up my drivers license. It’s valid. Then she states she needs to ask a verification for account security. She asks if I have any other loans or accounts. I tell her. She then asks a second question. By this point I am annoyed because this usually does not happen once my ID has been verified. So before answering I ask what is the purpose for asking additional verification questions once you have verified the face-to-face Drivers License verification, SSN, AND 1 security question, is it a dollar threshold? She says yes. I ask what that is so that I will know when to expect these extra questions as I am only used to receiving these questions when I call in. Amy replies she is not allowed to give that information. She then proceeds in a rude tone to ask a third question and says if you don’t want to answer the questions you can always feel free to go inside. ( I thought If I wanted to go inside on this rainy day I would have.) At that point I ask her name and end the transaction in order to inconveniently go inside to complete the transaction and speak with a manager. The manager I spoke with inside her name was also Amy and she listened to my issue. She took the initiative to email the manager Dustin at the BeaverCreek location and CC’d me. I am awaiting to speak with Dustin as I was advised the call-center is based out of BeaverCreek. I have banked with WPAFB since high a school and I am now 46. I have never been treated this way. Amy went overboard was not a positive representation of the WPAFB Brand. It’s giving racially profiled."

"I will start this, in an abundance of caution, by stating that this is a subjective opinion, following upon more than three decades of being a customer; although, for the previous ten years, I have been only a nominal customer. Under Presidents Vance and Gantt, WPCU was a caring place, where customers and employees were given high consideration in a family-type atmosphere, where having membership meant something special.. After President Gantt's passing, the Credit Union began trying to imitate "fads" in business, removing individuality in favor of uniformity. President Gantt has had two successors---but not, in my opinion, with many successes."

"Well, this particular office is pure trash! You have terrible, uncaring, not knowledgeable and send people around in circles customer service! Each person I have spoken to is not very knowledgeable of auto loans and told me different information. I should not have to call multiple times a day to clarify information!! Why send people to the branches for paperwork that could have been emailed? Train your people! Some do not know how to process payments that CONTAIN interest!! How do you process a payment and forget the interest?? They forget to disable auto pay and other features! Then, you guys blame me for account features not disabled when I had already ASKED TO DISABLE THEM! YOU JUST FORGOT TO CLICK A SIMPLE BUTTON!! Also, your people do not know how to calculate numbers!! For example, $47 + $5 does not equal $59??"

"Customer service is great. I just dont understand the mobile deposit problem. If I deposit a check through the app, which is from another wright patt checking account, thee of which I've deposited numerous time previously, why does it take 5 days to get the money? why does it immediately fund my account and then when I pay a bill it charges me an overdraft fee plus put my checking account in the negative? Terrible policies. Please do better. I keep minimal money in a bank account but it brings me maximum problems."