The Thomas Brick Company 975 Crocker Road, Westlake, OH 44145

"The tile-picking experience was fine, but when it came to buy tile, I was left feeling bamboozled and hung out to dry. And I spent nearly $60K on brick and tile. First, the upcharge on freight was bananas. I ordered tile from a total of 4 vendors... One was the same tile quoted by Thomas Brick at 20% the freight costs (same tile, same quantity, same origin, same destination... 80% cheaper freight). I also purchased tile online from 3 vendors, 4-5 times as much tile per order, most California so it had just as far to go.. and didn't pay as much freight as they upcharged for 1/4th as much tile. And finally (and most bizarrely), I opted to pick up one type of tile myself... 7 boxes (by the way, freight on 7 boxes was $600+). I was told I'd have to load it myself... no worries, it's 7 boxes. But when it came in, suddenly I was given a whole bunch of mushy reasons why I had to go all the way across town to pick it up... First it was "manpower limitations", then it was "policy"... None of it was explained ahead of time. You'd think with those crazy freight costs they would deliver it to the store from which I ordered it? Also, they charge more tax than other places. Everyone else charges tax for the location of the jobsite or delivery, which is lower in my case, but their "policy" is to charge the full Cuyahoga county tax despite jobsite."

"Amazing Showroom"