Beavercreek Appliance Service

"Didn’t respond to my grand daughters three phone calls. Must not need the business. Very disappointed."

"We contacted Beavercreek appliance for a washing machine repair. It was a two week wait to get a repairman out to look at it. Ok, I understand they are busy. The repairman performed minimal diagnostics as the control panel appears to have gone bad. That is a part that has to be ordered but no guarantee it would solve the problem as diagnostics could not be further done. We decided to order the part with a 7-10 day estimate. Mind you I called back shortly after this to inquire about expediting this in any way because being without a washer stinks in more ways than one. Two weeks later, we called back as we still had not heard anything. Turns out the part went on back order for another month. They have "no policy" to update on this and therefore didn't. We canceled the order. We were still charged for over a $200 diagnostic fee for the minimal diagnostics that were performed. Poor customer service, poor value, poor communication. Beware."

"Waited a MONTH to hear from them about a dishwasher hose before I called them to see what was going on. Had to schedule twice before canceling all together because the guy never showed up on time. Completely unprofessional. My spouse is deployed and we have 4 special needs kids, I cannot just clear out an entire day to wait out a repairman."

"We dropped off our microwave for repair and almost a month later called to check on it. I was told we needed to purchase the parts for repair (which we already had done) and they were confused about that key factor. Then the icing was “we really just don’t have the time”. Off to Logan’s for us, because they surprising as a business have the time."

"Experience was not good. Company sent a repairman out to fix my built in microwave. He fixed it and charged me approximately $160. The next day the built in microwave stopped working, as well as the built in oven below it stopped working. The owner gave my wife a very difficult time on the phone and said he could not send someone out for a week to look at it because the repairman went on vacation. So we were expected to live without a microwave or oven for a week. I called Logan Appliance and they came out the next day. All they did was turn the circuit breaker off and then back on. Both the microwave and oven now work, six days earlier than waiting for Beavercreek Appliance. It cost me $82 to learn that lesson of resetting the breaker even if it shows it is on. Instead of giving us a hard time, it would have been nice if the owner of Beavercreek Appliances could have suggested doing this or asked one of his repairman for any suggestions. I recommend you not do business with Beavercreek Appliance. Logan Appliance was significantly more responsive."