Borcherding Collision Center

"NEVER TAKE YOUR VEHICLE HERE! I brought my brand new car in to fix a small dent in the passenger side door and touch up the paint. What should have taken a week took a month and a half. I will say that they did provide a loaner after having my car for 1 week and I am appreciative about that however how my vehicle was treated is the issue. It took them 5 times to get the paint done right without eyelets and fisheyes. During the painting my windshield was cracked and a large glob of paint dropped on my passenger side fender. Once those were fixed I noticed black finger prints on my light grey leather interior and a new scratch on my driver side fender. They cleaned the interior and tried to buff the new scratch but it is still visible. They said there is nothing they can do about it and it isn't their responsibility. I said there were photos of the car taken when it was dropped off and that scratch wasn't there. The manager acted tough and said prove it, show us the photos. I will be contacting my insurance for the photos and go from there. I can honestly say this is the worst customer service I have ever experienced. I treated their vehicle with respect and kept it clean and in perfect shape however my vehicle was not treated with the same respect. Never take you vehicle here."

"Easily the worst vehicle maintenance/repair experience I've ever had. My car was in for some body work after having run over a tire on the freeway. They replaced my radiator, its mounting assembly, the AC condenser, and the transmission cooler. My front bumper cover was cracked and also required replacement. The initial quote was for 1-1.5 weeks, but they ended up holding onto my car for nearly a month. The reason? They chose not to send the car to the dealership to replace the oil pan (which is work they do not perform) while they were waiting for an OEM bumper cover despite my insurance allowing for aftermarket parts. I understand OEM means you can charge my insurance more money, but I'm your customer and I needed my car, as you well knew. They will not communicate with you unless you hound them with phone calls, and even then they give you the runaround. When I finally appeared in-person for a progress update, they finally sent the car to the dealership and magically, the next day, a bumper cover was in the shop to be painted. But that's not the end of this story. They broke my driver's window control module, and would have let me drive off without saying anything had I not noticed as soon as I got the keys and tried to use it. They did replace this for free, but they should have taken responsibility without me forcing their hand. Additionally, despite replacing the radiator, they left worn-out, leaking hoses attached which another shop caught for me. Furthermore, despite knowing this was all for a collision repair, they failed to perform an alignment. Another shop also noted that my valve cover gasket was worn and needed replaced. All in all, their customer service is abysmal, their maintenance practices shoddy at best, but irresponsible and dangerous at worst. Do not take your vehicle here if you value your time, money, and quality of service and labor."

"I have been fallowing up with team for more than 1.5 months but never got concrete answer on when car would be ready. I understand there were issues with logistics on parts but even after parts delivered , delivery date keep changing. Delivery dates here not postponed to days, its always next week. This is third time i heard car would be ready by next week. Expected better service. Would not recommend"

"Dave Slocum and Tonya were fabulous to work with! We’ve taken two vehicles in to them for body work and painting in the past 6 months and have had nothing but great customer service. Everyone is super nice and easy to work with. They work directly with our insurance company which made the process so much easier. We’ve been very happy with the end results! We’ll definitely use them again when needed!"

"They repaired front end collision damage on my Rav-4., $11,000 damage. Even though they struggled with supply line problems and the Christmas holiday, I feel the car was done in a timely manner. The communication and discussions were prompt, friendly and helpful. I would happily refer them to friends, family and all others."