Firestone Complete Auto Care

"I was leery of visiting Firestone because of negative reviews, but I was very pleasantly surprised. The customer interaction was professional and friendly, and the diagnostic and repairs were timely and reasonably priced. Communication was also prompt and accurate as was the estimate. I will return."

"Last week I came here for tires. Brandon was extremely helpful. I was only going to get 2 tires, but I ended up with 4. He was very knowledgeable and easy to work with. My car was done on time. I highly recommend this store. Today Sam is taking care of my car. She was very accommodating. She took my car back right away. Sam was very friendly. It was a pleasure doing business."

"Sam, the service advisor is very nice and knowledgeable. Courteous and willing to help the client with their questions. She also has a very good sense of humor. I Recommend this Firestone auto repair for your car."

"If I could leave zero I would. I put alot of wear & tear on my car. I got the Firestone card to help keep cost down. I had been bringing my car to this location for awhile. The General Manager Zach was Awesome. Helped with rentals and all. As a single mother this allowed me to build trust in the company. I'm assuming Zach was called away cause a new person was taking over. I don't know his name Jason maybe his title was something like customer service managerany ways told me I needed a turbo charger. $2700 later it didn't need a turbo it needed a catalytic converter. So I'm out 2700$ my car is not fix and came to find out my car was never being looked at or fixed when I would drop it off. RUN RUN RUN FROM THIS STORE. THEY LIE."

"Went in today for a $9.99 AC inspection special, & then follow-up with the repair. Right away, I didn't like the vibes, as I was left standing awkwardly waiting on counter person /service advisor who was sitting in an office. She did acknowledge me, but it took several minutes for her to come out. The inspection took 1 1/2 hours to do while I waited. I also received a thorough visual courtesy inspection with a long list of recommended repairs. Even tho some items were already done at another repair shop. I declined all of the repairs as the quote seemed a little high, & my car still may have required additional repairs if the AC fuse & recharge didn't work. After paying for the AC inspection and waiting for paperwork, the young lady stated, "Here is a copy of the work you DIDN'T have done," rather snidely. No warm customer service, I won't be back."