Tire Discounters

"Overall pretty good. Need improvement for explaining options, when purchasing service. Tire price, installation fees, road hazard and extended tire warranty, and explaining the final charges. I personally like to have the service advisor review the final charges/ items with me before payment."

"I recently brought my car to TireDiscounters for new rear brakes. Why? Because my Honda dealership just told me I needed new brakes - $500! So, I went to TireDiscounters for a second opinion. I’m glad I did! They said - we checked both front and rear brakes, and you are just fine, neither set needs replaced yet - $0!!!"

"I recently got new tires on my car, when I got my car back I had a message written on the hatch of my car that stated "daddy wash me". For context I drive on a gravel lot every day going to work, so naturally my hatch is covered in dirt. I had gotten all my tools out of my trunk right before I dropped it off, and there was no message on there. I do think its kinda funny but also grow up and stop messing with stuff thats not yours."

"Customer Service was amazing. Kyle met me at my car before I could get to the building and scans my tires while he heard the situation. Tire was under warranty which was great to hear and they immediately got my car in the garage and checked out. The garage team was quick and got me on my way to work. I appreciate the dedication the team has at Tire discounters and their honesty through the process. Keep up the great work fellas!"

"Such disappointing service. We had a nail in our tire on Saturday and my husband called around looking for deals on tires. Tire Discounters had came in at one of the best prices for $388 “out the door”/2 all season tires. My husband was told all the information was saved into an account under my phone number and to come in on Monday and they would squeeze us in. They never told him a time frame that would work best, just come in on Monday. I came in around 2:30pm-ish and gave “Nick” the info I had which admittedly wasn’t much. He rolled his eyes and huffed and puffed at me asking for a brand name, was I sure it was this was the right location? Then said I wasn’t on the schedule so I must be mistaken. He then asked what tires needed replaced and I stated I thought 1 driver side rear and 1 passenger side front, I even called my husband to verify I was at the right location and he confirmed I was and again repeated the info was under my phone number. I attempted to reiterate this to Nick and I was given the impression that I was irritating him just by speaking. He mumbled under his breathe and was silent even though I nicely told him 3x I didn’t know the details but tried to give him my number to look up info under the account but he continued to ignore me and cut me off from speaking saying he didn’t need it. He didn’t ask me any more questions but printed out a piece of paper that said $405.25 and said “This is your most economical option. Sign here” No further info to ensure the right size, type of tire, or even what brand. Nothing. I walked out and called my husband crying. I’m used to being treated ignorant at times since I’m a female at hardware stores, dealerships, or any industry/store that is predominately male but I had never been treated so poorly with the attitude that I should have been grateful for whatever was given to me. I admit 100% negligence on my part for not ensuring I had more information, my husband feels bad for not making an actual appointment or even getting the name of the person he talked to on Saturday…but regardless of those shortcomings, I never should have been treated so poorly. If who we spoke to on Saturday was wrong and they couldn’t look up info by phone number that would have been okay too! I happily would have gone through options again or called my husband back to do so. I also would have gladly paid $100 more for a pair of tires if I knew what I was actually getting and was treated with kindness…and in fact I did. I went that 0.2 miles down the road to Discount Tire and was treated with respect, received a warranty on 2 great all season tires, 3 windshield wipers and less than a 45min wait in and out the door. It's not always about the price. We returned here initially because 2 years ago we were fit in last minute and had a great deal on 4 tires right before Christmas and had the nicest associates, but today I wonder if Nick is just mentally unstable or simply incapable of working with the public."