Apple Summit Mall

"The fatter, older, more aggressive lady manager is exactly why you should not visit this location. Seems mad she is in retail, but chooses to stick around. Hope all is well in your life as the way you act shows it’s not. Everyone else here is great. Regardless, you need to stop believing Apple to be some superior products and understand you like them for simplicity. The product has become garbage and so has the support. Convince yourself in any which manner however you would like, but nothing is how it once was. Now you’re just wasting money for a company that engineered you to believe you are an “innovator” for being scared of a phone that isn’t fully GUI interfaced. Thanks for coming to my ted talk. Sorry to the old fat lady for being old and fat, hope one of those changes for you."

"Seems like a great Apple Store located in Summit Mall around the corner from Dillards. It is a large, bright and spacious store with plenty of places to sit down and look at computers and other electronics and confer with Associates. The store is sparkling clean and extremely organized too."

"My uncle has been having problems with his phone for almost a year. My aunt has tried handling it. To know avail, I can barely get more than 7 words via a phone conversation with him. Not to mention, this phone is barely 2 years old. My uncle went in to this store last week. The woman with thick glasses was rude from the start. She said it wasn't the phone that it was their T Mobile service. Knowing it wasn't he still obliged her and went to T Mobile. They reset the service, cleared EVERYTHING. Phone still doesn't work. The lady at T Mobile said it's not their service it was 100% the phone. He went back to the Apple store and told this woman. She still refused to admit it was the phone. She told my uncle he had to buy another one. Long story short, he called Apple Service, after that gentleman couldn't have a conversation with my uncle because he couldn't hear him, he is sending him a new phone. It came today. My aunt has been in the store at least 7 times within the past 9-12 months. They are were familiar with her. No one has ever helped the issue. The in-person customer service was no help."

"I have been having problems with my AirPod pro during my travel to Akron so I went to the Summit Mall Akron store. I set up an appointment prior to getting there. I stood at the store for 10 minutes before anyone spoke to me. Then I was taken to a table to sit and wait. After about 30 minutes a guy came and took me to another table with a tech already helping another customer. The tech was visibly tire and was not eager to help. Without diagnostics he was trying to sell me new ones. I love AirPod pros but to ‘save me money’ he was pushing AirPod 3rd gen. The techs at Apple Store make the assumption that all customers who walk in know nothing about Apple products. Dear Apple Store tech, if I was AirPod pro please don’t try to sell me AirPods which is an inferior product. I got mine from Amazon so his statement was Amazon stores old products and they are obsolete. He also stated that AppleCare is only available thru Apple stores. What an idiot. I wish Apple Store employees were trained to deal with people differently based on what the customers want and their skill level. 10 years ago I walked into another Apple Store to buy an iPad - I knew what I wanted so just wanted to buy it. No - I had to wait for a tech to explain to me what I want before they can sell it."

"I don't know how the staff at the Apple Store know everything about the products! Whenever we have a need for a new phone of iPad, we visit the store. They know what they are doing and help the best they can. Store is always busy but still neat and clean."