Lowe's Home Improvement

"Carpet/ flooring team is totally impossible to work with. We’ve been emailing and calling for over a year about a warranty claim we’ve for over a year now. Totally loosing faith and will be closing our credit card with this company. We would always choose to shop here, guess we’ll have to go with a smaller company that actually cares."

"Had 3 rooms measured for carpet. The store gets the measurements they call, Ask which carpet I would like. We make a delivery date and pay for it. Each time i spoke with them, i talked with them about it being in three sections, and they confirmed each time it would be cut per room... It gets delivered in one whole section instead of separated into the 3 rooms... Why measure the rooms if you're going to not cut it? What a disappointing experience. Now, I have to wait for pick-up and redelivery after it gets cut. As seen in the picture. They even crossed out 3 sections and wrote one on the roll. Pure laziness."

"As a former employee of this location (20+ years ago), their selection of home repair items, both DIY and professional level has diminished to almost being useless. I rarely find what I need there. The lighting in the store makes for a very dark atmosphere as well. The only thing this location has going for it is they’re one of the few Lowe’s with outside lumber yards."

"I purchased an expensive set of tools, and the price rang up incorrectly at the register (higher than marked). The manager informed me that the price had changed and was supposed to be the higher price, but since they forgot to change the tag on the floor, she honored the lower price even though the sale was over. Honest customer service, great store."

"Did an online order this morning at 7:30. Called at 9:30 am to make sure that I ordered the correct amount of sheet vinyl, they said the order got brought back to the flooring & they were just looking over the order. My husband and 5 year old went to the store to get a few other things we needed at 11 am. He went to see if the order was ready, it wasn’t. I called at 12:30, because he was still there, to see if we cancelled the order & just went to the flooring department if it would be faster. The woman told me they’d be able to fulfill the order & they could wait. After TWO HOURS of waiting, they left WITHOUT the order. I understand that if I didn’t get a confirmation that my order was ready, I shouldn’t have expected it..what I’m angry about is the fact that they were advised to wait & it still wasn’t fulfilled, nobody was even working on it. It would be one thing if it were just my husband waiting, but he had our son with him. Just ridiculous & absolutely terrible service."