Ace Hardware 7795 West Ridgewood Drive, Parma, OH 44129

"The employee's were very helpful but the Alien Draft Seal that I bought is worthless don't spend your money on this, I called the company and was told that because I didn't order it through them I could not return for a refund, what a waste."

"Needed a replacement chain for my old poulan chainsaw, and some washers for a side project. It was better and no more expensive than going to HD or Lowes as i could have walked forever going for those items there. Very organized!"

"I had an online pickup, went to get it, and the store couldn’t give it to me (system issues?) I don’t have unlimited time to spend 40 minutes driving there and back, so I asked for it to be shipped to me. They said they’d “get back to me”… and cancelled the order a week later. I’ve never really shopped at ace and I definitely won’t again. They clearly didn’t care about the importance of the items I expressed."

"Only “Ron” the store GM is able to do returns. It doesn’t matter that the employees remember me, it didn’t matter I had proof of purchase via credit card. They can not look up purchases by credit cards. How many times have you ever been asked if you have the credit card you bought the merchandise on? Every-time, that’s why we use credit cards. So the staff is either incompetent or lazy. Even that I used my business card to make the purchase, showed the time and date of the purchase and the dollar amount, I was still treated like I was a criminal who had stolen the tool. So now I have to make a second trip out, to see “ron” because he is the only person who can look up the purchase. BTW did I mention the tool that was incorrectly bought was because they did not carry a glass cutting tool. So I tried to make do, it didn’t work."

"Big box hardware stores are way too big for me but Ace is just right! I looked everywhere from Joann’s to DrugMart for peg board. Not only did they have it but they were kind enough to cut it too. The Parma store also has the most amazing selection of grilling products and accessories. They have some unexpected treasures too from gardening to housewares. Employees are knowledgeable and kind every time!"