Montrose Collision Center of Akron

"If you get the chance to work with Joe Polevka, you’re in great hands. He’s an excellent communicator, coordinator and overall good guy. The repairs done by the shop were to my expectation. One small issue came up, but was dealt with IMMEDIATELY. Highly recommend!"

"It was the best experience ever! Special shout out to Julie the front desk admin. And Bryan in collision. They were efficient and very professional. I rate this location 10/10!"

"I believe because I’m black and I have a nice car they messed up my car! Someone at this shop went thru my things had all my items in my backseat of my S90 Volvo I only brought my vehicle in for a paint job and got it back with the clutch malfunctioning. I made them aware of the problem and they said I brought it in like that I have never had a problem with my vehicle at any point. I’ve only had it since April and the shop had it for 3 weeks itself. They said they broke something with assembly and they charged the insurance company for it. Smh bad business for people of color are my thoughts…."

"The worse service I ever received from a repair shop. Won't ever recommend or use Montrose. Incompetent repair staff. Had my car for almost a month. Ordered wrong parts, shorted the battery causing the radio fuse to blow and blamed it on a bad battery and added a new battery to my insurance invoice. Installed the new battery and told me my car was fine. I paid and took car off lot and less than a hour on the busy highway it completely died. My wife was driving in the left lane and managed to avoid all traffic and make it to far right shoulder. (76 right before Kent exit) Towed it back to Montrose and they wanted to charge me for diagnostic test and repair cost. Clearly anyone could tell the blown radio fuse was caused by them. (Radio and car drove fine prior to taking it to them. I drove it with the cracked/broken grill and bumper for a day and a half.) They didn't even want to go half. They said it's out of their hands once it goes to the repair side? I towed it back to my house, troubleshooted and found they also blew the alternator fuse causing the battery to not charge when driving. That's also something I told them check the very first time they said the original battery wasnt keeping charge. I understand one part does body and another does under the hood, etc. I used a basic fluke meter and found the problem. Not an alternator gone bad like Brian and Doug thought. I also found they used old clips that were prior on the car. Bumper kits come with new clips so why weren't they installed? I'm only one person but best believe if anyone ask me about a body repair shop I will tell them Montrose the worst. The only good experience I had was my many calls being answered by the three polite ladies. Then that was ruined by the incompetency of Brian and Doug. My wife breaking down on that busy highway after they said my car was good still plays in my mind."

"We took our Honda to Montrose Collision for some extensive body repairs after an accident and they have done a wonderful work! You can't even tell the car has been in an accident after we got it back, it looks & drives perfect! ***Special shoutout to Joe Polevka who dealt with the insurance/handled the entire process and kept me posted on everything from day 1! Joe really is a great asset to your company!!!*** Pictures "before" and "after" are attached."