Conrad's Tire Express & Total Car Care 35101 Euclid Avenue, Willoughby, OH 44094

"Wow! What service! Dropped my tire off and got it back (installed as well) the next day. Kind staff, excellent service. Thank you!❤️"

"Run, don't walk AWAY from this place. Went in an hour before closing to get my tired looked at and replaced. It was obvious, from the jump, I was being rushed out the door. Not only did they NOT actually look to see what the problem was, they rush put the "new" tire on (New, meaning, 2 years old). Made my problem worse! Only drove for 20 minutes and my TPMS light was on again. Took it somewhere else, and they were able to remedy the problem. And inform me Conrad's didn't even take the extra 10 seconds to adjust the wheel weight while putting my rim back on. But if you don't want to take it from me, take it from the mechanic at the other shop who actually remedied my problem -- "Whoever put this tire on is an idiot." Have had my car for 10 years, and have had to replace a tire or two EVERY year since starting to take my car here in 2021. Never again. I get wanting to get home early, but not at the risk of someone's tire blowing up going 60 down the freeway."

"BUYER BEWARE; After sitting for 2 hours for them to check my tires for an isthey came back and said both my front wheel bearings need replaced for $1580! After purchasing the wheel bearing myself at a cost of $219 each, It was determined that it wasn't my wheel bearings at all and in fact it was my universal choice which costs about $25 each. It appears this place has a problem with honesty!"

"I take all of my cars here and have never had any issues with price or service. Just today I showed up unexpectedly and asked them if they could do a prepurchase car inspection on a used car I've been looking at. Within 15 minutes my car was on the lift and the manager was pointing out any potential issues I could have in the future. It's service like that, that keeps me going back. Thank you!"

"I have been going to this Conrads for about seven years and have always been treated with respect until recently. I had a serious issue with the suspension of my vehicle. Had to take my vehicle back three times for it to be accurately diagnosed because they kept telling me they could not hear the problem. Although the issue came any time you drove over any Miny minor bump. as a result of coming back multiple times, I began to be treated with disdain as though I was irritating them because I was trying to figure out what was wrong with my car. Once the problem was diagnosed and then found out that I needed hundreds of dollars to take care of the problem. I went ahead and got the car fixed but six weeks later, the same problem exists, and now I am taking it to someone else. I’m not sure if they have new staff and the new staff don’t know what they’re doing but this is not the standard, but I have been used to as someone who is taking my car to him over the past seven years. This used to be a place that I could got to ease my mind but now I don’t trust them to take good care of my vehicle. At one point in time this used to be my place of choice to have my vehicle repaired, because my father sent me here when he was living. My father was a mechanic and told me that Conrads would be a great place to go if he was unable to fix my car. Well, he is in heaven now And I am in search of a new mechanic because this one has went downhill."