Walmart Auto Care Centers

"Had an appointment scheduled at 5 PM to get new tires mounted, the process didn't even get started until 6:30. It's currently 7:25 and I'm still waiting for them to finish my tires. If you can't keep appointment times then don't take appointments in the first place."

"Do not take your vehicle here for any reason! Had the pleasure of being lied to about being the first customer in for a complete tire change and was the last person to be helped! When I asked what was the hold up,the tech promptly got angry started throwing my brand new tires around as well as kicking the lug nuts which were on the floor! Completely unacceptable!!!"

"Ok, they are very understaffed in the tire center. No excuse, that's on management. But, the service is good! JJ is 5 ⭐'s. He really cares about customers and his work. It is a shame he is being asked to do too much-the work of probably 3 people. So, if you go, the wait will most likely be long, plan accordingly, but the service was great. I brought in my own new tires and had them installed. Should have taken 1.5 hrs, took 3. Again, not the employees fault, but it is the reason for 4 starts instead of 5."

"Absolutely atrocious experience! First off, I ordered tires and they gave me the measurements, but no instructions for ordering them online. I then ordered what I thought was the right size, only for me to be informed they weren’t once I arrived at my appointment. The man that told me asked the bay manager if that would be a problem to install them, to which his boss said, “Technically, but put them on anyway.” They then proceeded with installing the tires. I jokingly asked if I would die in a crash, only for the man to literally respond with, “I think they’ll have you sign a waiver.” After shopping for a little, my gut got the better of me and I went back and asked the guy installing them to be honest any tell me if they should be installed. He admitted, “They’re a little small.” I said I wasn’t comfortable with them being installed and wanted to cancel. He gave me a barcode and said I needed to go Customer Service for a refund. I went there, Customer Service told me they couldn’t do it there. I went back to the Auto Center. They told me they couldn’t refund me and that I needed to go to Customer Service again. So at this point, I’m beyond angry and frustrated being run in circles. The man at the desk goes into the back to ask once again if I need to go to Customer Service. Another man comes up and asks if I need helped. I simply tell him I need some tires returned. The bay manager and the other guy come back in, saying I’m returning tires. The other man snaps, “Oh ok, she didn’t tell me she’d already been helped!” He then storms off to the back. At this point, I’m in tears. The other man proceeds to, once again, take me back to Customer Service. I’m wiping my tears the entire way, completely embarrassed and frustrated. I FINALLY get my refund at Customer Service. Now I’m stuck waiting for them to put my old tires back on. This whole ordeal was ridiculous, pathetic, and despicable! Everyone was disgustingly rude and unprofessional! Stay FAR away from this place! Especially if you’re a woman! I was being treated like I was stupid the entire time, and was nearly taken advantage of! Absolutely horrid behavior! Even children act better, and know better! NEVER AGAIN!"

"I had a nail in my tire. We took the tire over and they fixed it right away! A man came and met us immediately and helped! It was only $16 with tax. Very helpful! Would 100% recommend them!"