Jeff Wyler Eastgate Kia Service Center 1117 State Route 32, Batavia, OH 45103

"The service manager went above and beyond what is normal or expected in my case. I cannot thank them enough for looking out for their customers and doing right by me. Cincinnati is a small town. We work and live side by side. Thanks for getting my car on the road, for doing the unexpected and for working hard for me and my family. I cannot thank everyone who helped me at Jeff Wyler enough."

"I purchased the Wyler care package since we purchased our 2022 Kia here and had no issues this far (as far as I knew) The most recent visit for routine service did not go very well, the package is to come with an oil change, inspection and tire rotation. The most recent visit my tires were not rotated. I know they were not rotated because I had a specific tire that was low on air, and when I returned home from the appointment I noticed the same exact tire was low and still in the same position as before. I called to speak with service to voice my concern and he tried to dismiss their failure to rotate the tires due to low tread, which I understood and had new tires on order from another supplier. I stated I wanted to speak with the manager to make this right, to restore my trust in Wyler. The gentleman said the manager was conveniently in a meeting and would call me back, never received a call and it has been over a week. I recommend if you pay for service here, you make sure it's done. It's a shame you can't trust wyler to perform a paid service. Mark your tires so you can see they were rotated, check your air pressure before you leave. I feel like I need to mark the oil filter to make sure it gets changed since you can't trust them. This isn't how you build trust with your customers."

"This place needs more employees and better training. Had an appointment scheduled at 10:40 am on October 20, and it’s like next to impossible when you try to call and reach the service department. I left my car key in the drop box in the morning before the service center opened. If you call their dealership service line, the calls are not actually handled by the service department. Instead, it’s handled by someone sitting in a different location and then they will only transfer your call to the service advisor. It would have been alright if the service advisor actually answered his calls. The call would directly go to voice mail and ofcourse, the voice mailbox was full. I had called 3 times, and I was not able to get a hold of the service advisor Dennis until he called me at 10 am to tell me he received the keys. Fine. Then he gave me a different number, and I said I’d call him back in 10 minutes to confirm whether I wanted some additional service done on my car. Then I call him back within 5 minutes of me getting off the phone with him, and call him back and obviously it reaches his full voice mailbox. I sent a text message asking about the quote - no response. Right around 3 pm I walk into the dealership, and ask about Dennis and he immediately knows what I’m there for. But not a single bit of work was done on my car. What exactly did you guys do then from 10 am till 3? If you needed confirmation before starting work again, why was I not called again to confirm? Why is it so difficult to get a hold of your service advisor? Since there was not a single work done on the car by 3 pm, I simply had them do the anti theft software update then left without performing the rest of the service. Either get a whole new set of efficient people or improve your communication processes Jeff Wyler Kia."

"I had my car towed (at my expence) from one Jeff Wyler dealership to the Eastgate dealership because eastgate could give me an appointment two months earlier. I was charged $179.00 for a diagnostic test & was told the problem was the battery. They also told me I needed a cabin filter which would be $79.00 and I had an oil change done plus service charges. I was billed $645.25. My son told me there is no way I needed a cabin filter because he had it replaced in April. I asked if the alternator was tested & was told the alternator was fine. I picked the car up on Thursday 10-11-2022 after 6PM. A few hours after getting home I went to Krogers and the battery light came back on. I was really stressed & scared. I prayed all the way home that my car wouldn't cut off again. I called J.W. the next morning & was told to bring the car back for another diagnostic test. That test showed it was the alternator & that would cost me another $1100.00. Needless to say I didn't have it done. I called the corporate office twice & left a message for Theresa Collins to call me. Today is almost two weeks since my last call to her and I still have not received a phone call. Someone once told me that that didn't trust Jeff Wyler and now I feel the same. I have purchased two cars from them (this is the second one) but NEVER again!"

"So I go to the parts dept and purchase a gasket for my 2013 Kia Forte. Something doesn’t look right with it, so the parts guy says I should ask someone in the service dept. Service Mgr refuses to help. It would’ve taken 30 seconds to ask a mechanic a simple question, but a service manager on a power trip decides it’s a bridge to far. Now the Jeff Wyler Kia service group will never see me darken their doors should I need any work in the future and Jeff Wyler as a whole will never see me darken their doors for anything auto related."