McCluskey Auto Body Shop 435 East Galbraith Road, Cincinnati, OH 45215

"We brought our car in for a simple quarter panel and front bumper repair. It took the shop eleven days to fix a vehicle with less than three thousand dollars worthof damage. They were close to our house and a part of our state farm network."

"****Do not get your car repaired here if you care about how your car looks or if your time matters**** I took my car in after I got in a fender bender. It took the body shop almost three months to repair the damage— when it was initially supposed to take two weeks. It included repairing the fender and replacing the front bumper cover and hood. Months later I take it back because people point out to me that the color on the fender does not match the bumper and is a cream color compared to the white. Turns out they were correct, and it is very noticeable from looking at it close up. You can see in the photo below. The fitment on the hood/front bumper was also abysmal. You can see in the photo attached that it’s very uneven. Unhappy with the repairs I scheduled an appointment to have them look at the issues. I came in for my appointment today, and Julie was very kind and helpful as she had been on the phone. Shoutout to her. She appeared to be the only person working in the customer service department when I got there and had to deal with several customers at once. I can assume customers often complain about the quality of their repairs, based off the other many negative reviews and my personal experience. I feel bad she has to deal with it. Soon enough another lady from the shop came out and told me that because there had been minor damage (a scrape) on my bumper since I had it “repaired,” it voids their warranty because they would have to take off the bumper to look at it. She then informed me I would need to file another claim if they wanted to even look at the car. The paint was obviously not like that before, and I paid for the job to be done correctly. She agreed the paint did not match, but there’s nothing they can do about it, unless of course I file another claim. Repair was nearly $8k for a brand new car... I feel like it’s not ridiculous to want the paint to match and for the parts fitment to be done correctly. Clearly on the receipt, it says it was “cost effective” to repair the fender than replace it preventing the body shop from needing to blend the paint. I’m glad it cost them less to completely ignore the paint on my car. If you’re going to be more cost effective you could at least do it correctly. All in all not a great experience to say the least. I would encourage anyone whose insurance chose this place for repair to insist on using another body shop."

"A deer jumped in front of my vehicle causing a lot of damage. After contacting my insurance, they wanted me to send my vehicle here. I was hesitant about sending it her due to the bad reviews. But i can honestly say that I had great service here. I inspected my vehicle when it was completed. The work looks amazing and you can’t even tell my vehicle was in a wreck. They quoted me a month to fix all the damage . It took just 2 days longer. From my understanding, Chevy was on strike at this time. So I understand. I’ll include pictures . Thank you for an amazing job!"

"I was very pleased with the work that I received on my vehicle customer service. Excellent management is wonderful. The staff is very friendly to my son who has autism they make him feel like he’s at home. My vehicle was fixed in a timely matter, and my vehicle looks perfect. You can never tell that my vehicle was damaged. I’ve also bought vehicles from here in the past, and I never had any problems with those vehicles. I would recommend McCluskey to any of my friends who are looking for a vehicle or who needs repaired to their vehicle. The ladies here make you feel like you’re at home. The gentleman are so pleasant, I just love this place and I will always do business here because of the wonderful customer service I received"

"First time to use this shop and couldn't be happier. From check in to checkout it was smooth sailing. Communication is key to any business and my service with Jon who worked on my truck to front desk and manager were superior. Even status updates during the process much appreciated. I have a New Truck again. Thanks Jon, Dave and Team."