Day Heights Auto Service

"I received a coupon in the mail from this company for a $29.95 oil change. I decided to give them a try and made an appointment. Around 45 minutes after my appointment time the person behind the service desk asked me who did my last oil change. I responded at the Valvoline shop at Union Cemetery and Montgomery Rd. The service person said they must have overtightened your drain pan bolt because they could not get it to seal. I asked them what they could do and they said they could put a temporary drain plug in to get me back on the road. He also indicated it was just a few dollars. I waited about another 45 minutes for the temporary plug to show up and get installed. When I went to pay the bill, my new total was $59.49. I asked why so much and was told the plug was more than a few bucks and they needed to charge for the labor. When I got home, I went out to see what kind of plug they put into the oil pan. The plug was a toggle bolt style but was leaking oil on my driveway. I called their office and they said they wanted to make it right and not to drive the vehicle. He said they have their own tow truck which they sent to pick up my vehicle. I also told them I had found a new oil pan and gasket online that I could order for $40 + shipping to eliminate the temporary drain plug. It was Friday evening before the tow truck arrived and they would not be able to work on it until Monday. I received a call from the service person on Monday. He said they could not get the temporary plug to stop leaking but could fix it for around $680. I asked him why so much, and he told me he couldn’t warrant customer parts and needed 2-1/2 hours of labor. I told him that was outrageous and asked him to return my truck. He said I would have to pay for the tow which turned out to be $96.40. The tow truck driver was respectful of me and my property. I fixed this myself using my $40 parts and it took me 1-1/2 hours lying on the ground with just my ratchet set to remove and replace 10 bolts. I do not recommend using this business in Loveland."

"I took my vehicle in with a very obvious coolant. I asked the person at desk what the charge would be to check the leak and quote repair. If they had to pressure test the coolant system it would be an half an hour labor charge. The person behind the desk stated if the l the leak was obvious there would be no charge. I came back the next day and was charged ninety two dollars. Again, the leak was obviously coming from water pump. This would have been a great opportunity to build some good will. I will not be going back will others know of my experience."

"I took my son's car here for a repair because they were local and had a towing service. The staff were friendly and explained what needed to be replaced in an easy to understand manner. I was kept apprised on the progress of the repairs and they were done quickly. This was my first time dealing with Day Heights Auto Service, but it will not be my last."

"Very friendly, professional, and answered all my questions patiently. I felt our car was in good hands! Our regular mechanic is no longer in business so I believe Day Heights will be our new go-to in the Loveland area."

"Everyone very professional and such great people. Being a woman I was expecting a huge bill of things to do on my car. I was pleasantly surprised when they didn’t find much wrong with my car. The charge was minimal and I felt like this is an honest place to take my car and they will fix only what needs to be fixed. I am a woman and have been taken advantage of at some services stations. I am so happy to find one that has respect for me. Thank you all so much for servicing my car with honesty, respect and great service for my car. I’ll be back when needed."