Jeff Wyler Springfield Auto Mall Body Shop

"Where do start. This body shop turned my disappointment around for Jeff Wyler. My car went another facility and left alot of damage untouched and faulty parts. After speaking to corporate they sent it to this location. They went above and beyond to fix everything and a little more. Patty was great. She kept in touch and was always a pleasant to talk to. If you want your car to look beautiful this is where you need to go."

"Similiar story as the review from Nikki below. It's October and had my car since August. I can't drive it. Communication is awful if at all. I have to be my own advocate to get anything pushed along. They missed appointment with my insurance agent causing delays. When I call most of the time it just rings all day. Hard to get someone to pick up or return a call. Had for a month before finally bringing in for work and ordering parts and more delays. My rental maxed out before work even started. They wouldn't give me a rental b/c said delay was my insurance fault. Told me would be painted last Friday and ready Monday. No call for update. call all day monday and now say another part waiting for should be that afternoon with no update. Finally got a ride there to find out what 's going on and finally give me a rental. I have to advocate to find out what is going on. The worst customer service I've ever experienced. This is the only car in my household and it's been a challenge."

"Where do I even begin? I took my car in months ago they ordered parts for my vehicle before I even took it in so it wasn't just sitting there because my car was still drivable after the wreck. They let my car sit there for three weeks before opening it up and finding they needed additional parts. I got two different stories between the manager and the person in charge of my car. Which is a whole different story on the lack of communication between the people there because no one can tell us anything except the one person that is on our case. They let my rental car max out since they left it sitting for three weeks without touching it and the manager said they couldn't give us a vehicle because it wasn't on them.... So it's been all of August and September. They told us last week it was in paint and be done by Friday we call and they say the guy in charge of our case it's off of work and that was a lie it was actually the tech that was off for two days. We call back this is Wed. for them to tell us the car is being put back together..... NOW they offer us a rental car when I've been borrowing a car for over a month. They also told us we would get money off of our deductible to have someone come back and say that's illegal and they shouldn't have even suggested it. The lack of communication and customer service is ridiculous. They say will be done by Friday but I've heard that so many times I can't even believe it. Do not take your car here!! Save yourself time and a headache and go somewhere else where you are valued as a customer."

"My car, MsDuke, is a 1997 Toyota Camry I received in 2000 as a '13th' wedding anniversary 'gift' so he could divorce me later and thought he'd automatically get the car... you see how that turned out. This week, I was super upset that my car died a month after being oil changed and checked. Cassandra was sweet, and beyond patient! She found out my tires had gone bad from dry rot on the inside wall, even though the treads were still great. That's cuz I only live a Mike and a half from work and very low mileage. Appreciate her cheerful patience investigating further and g jnding out from the tech. MsDuke was treated as well as if she'd gone to a spa. (New clutch and flywheel) and the van to drive you home and easy get loaner car were priceless when I was super busy at work, and work weekends, and had all my Thanksgiving shopping on Friday to do without a car... A+ service!"

"Tyler is Service has been great! But I needed to get an Estimate for Damages and asked Ruth to email it. She did sent the email but it could not be opened. I sent her an email explaining that and she never emailed me back and I have to send someone there to pick up estimate. Now they are another month out for repairs. Do not count on her to get back with you and if you do go there make sure you get everything before you leave, because you cannot count on the body shop to get back with you or follow up."