The Cleaning Authority - Cleveland

"Leigh and Jasmine are very special. They are attentive to me as the home owner and my wishes. Please be sure every time that Jasmine and Leigh come. I do not mind if they are training someone else. Thank you Betty Bainbridge Vitez 24659 Thicket Lane Olmsted Falls, OH 44138"

"The Cleaning Authority came highly recommended from other folks in our neighborhood and they have certainly lived up to the hype! They've always been on time, very polite and professional, and their attention to the cleaning details is top notch. I'd highly recommend them to anyone looking for a cleaning team!!"

"I was not planning to leave a Google review, but I unfortunately had a terrible experience with this company and I have a responsibility towards others to make sure they think twice before hiring them. I had 3 cleaners come to my home and after spending over 2 hours at the house, I realized they hadn't touched most of the rooms on the 1st floor. I had to walk around with them and show them all the areas they had missed and watch them clean the house the 2nd time around. The manager kept explaining that 2 of the cleaners were new hires, but you don't send new cleaners who you don't trust to a new client's house only to leave them with a terrible first impression. I cancelled all my appointments with them shortly after. After they left, I noticed they hadn't touched any of the fans in my home. I called them back asking them to come back and clean them or give me a refund. The manager, who had a bad attitude this time around, told me how they don't have time to put towels down on my bed, clean the fan, and move the towels to another room and repeat the process. I would expect professional cleaners to know the basics of cleaning fans but this was not the case with this company. She offered me a $10 refund instead which is shocking after I spent over $250 on the entire cleaning that left me utterly disappointed. Very sad and disappointing experience and I regret spending any of my money on this company!"

"I had one of the worse experiences with this franchise location and the supervisor, Lisa. The first two cleans went very well. After that, it was downhill. I called to complain after the next cleaning was sub par with many things overlooked. Lisa reassured me they would do better. Yet, she sent the same crew to my home and again it was a disaster. Another email and more calls. I asked for a refund because it was THAT bad! I received an email from Lisa stating that she had issued a credit to my account. Well, I never received a dime back. I had to file a charge dispute with my bank. Take a good look at these pictures. This is what I found when I returned to my home after the crew left."

"We had our first visit last week and I’m optimistic that TCA was a good choice. We’ve had several cleaners over the last 25 years. Some were independent, others friends, and a couple agencies. One thing that stands out is the knowledgeable and professional approach taken by both cleaners and supervisors. It seems that customer service is important to everyone in the organization. Second, I like the added information and payment capabilities of the app, though I really don’t appreciate every vendor now requesting rather than earning a tip. Although TCA is diligent about letting a resident know when the crew will arrive, this doesn’t ensure a timely arrival. This was a first (deep clean) visit, but the crew was 2 hours late and took longer than expected. We like to stay out of the house while it is being cleaned and we were literally driving around the neighborhood at 6pm waiting for them to finish. Nevertheless, TCA did thorough work and I was pleased. I hope we’ll be able to coordinate our time more precisely in the future, and we’ll see if the quality drifts over time, but for now I’m very pleased and optimistic about this service."