Crate & Barrel

"After driving an hour and receiving a damaged table from a “reputable” store who has higher than average prices, there was no leeway or opportunity to assist in receiving a new item due to their error and damage to the item. One customer service rep hung up on me and the other would not offer any alternative due to the length in drive time to their location nor order the new item ahead of time so I could make the exchange. I would have had to drive there three times in total…6 hours…and no opportunity was given to do an even exchange on the second trip out to their store. I’m disappointed in their customer service for being such a big box store."

"This is our preferred store for daily plates, bowls, etc. Their other products are more expensive than their competitors. One gift assembly (spices) cost 25% more than buying directly from the spice company on the label."

"Tried to return a wedding registry item that was completely unopened with original receipts and all. It was outside of their 90 registry return policy and I just asked for store credit- of any amount, even less than the original value! The two women at the Legacy Village location were extremely rude , told me there was nothing they could do and that I should have come to return it sooner. 90 day return policy for wedding items?! Come on. Most other home good stores offer at least 6 months grace period. I will be taking my business elsewhere to stores that value their customers. I suggest you do the same"

"Horrible customer service. Plus they were not very nice on the phone. I was in Columbus on business. I called their Columbus Easton store, they did not have an item in stock. I then called their Cleveland store (my hometown) and they had the item. After I got back in town and less than 10 hours after the sale ended the Cleveland store would not honor the price. According to the associate I talked with, she talked to her Manager and the Manager said "absolutely not". I would have purchased it in Cleveland had I been there . The item is over 100 pounds and my wife need me to be in town to pick it up. I had no idea the Sale ended on a Wednesday, again less than 10 hours after I contacted the Cleveland store,"

"This store looks perfect, always. Lots of staff, friendly and helpful. Great music while you shop, too, lol. Sooo many WHITE dishes. Wish there was more variety of them. I took a few pictures of those that actually weren't all white! But overall, wonderful store and location."