Firestone Complete Auto Care

"The manager is kind, friendly, and professional. I had an appointment for new tires and he made sure to get me in at my appointment time, which was very important to me. Everything went well and I'd suggest Firestone over tireman all day because with Firestone my tires have not leaked, which is fantastic!!"

"Took my car in for some noises when I turn my car. They couldn’t figure it out (not their fault) but I have called twice this week about them not putting my wheel lock key back in my car. 2 associates stated that they would give me a call back and I have been waiting to take my car in for a tire that is leaking air and having to pump it up every day but I need the key for them to take my wheel off to look at the tire. Not very good customer service. What if I was on the side of the road with a flat and couldn't get my wheel off. I am not one to write bad reviews but this shouldn’t happen."

"Seriously the BEST place locally to have your car looked at. In my experience they aren't out to make a buck off of you and are as thorough as they can be with diagnosing issues and quoting repairs. Luckily I haven't had many issues with my vehicle but with my daughter's older vehicle they were awesome with helping me get a new set of tires on it appropriate for her vehicle and for my finances. I appreciate their honesty and candor. Very highly recommend."

"Extremely disappointed with the lack of effort from this location to address a very concerning situation. Feb 14th of this year, my van was serviced by the Firestone Fremont location. Front tires, tire rod, and brakes were worked on for a rough cost of about $1500. Exactly two months later on April 14th, I was driving from Port Clinton to Fremont on route 53 with 3 of my children, very busy one lane traffic highway in both directions with trucks and a speed limit of 55mph, my car started shaking violently and before I could slow down and pull over, the wheel on front passenger side came flying off the vehicle at 50mph. You can imagine the scare my children had. As the driver, I maintained composure, slowed down the vehicle which took longer without a wheel, and finally pulled over by a boating business. Thank goodness the van didn't steer into oncoming traffic! I filed a claim with Firestone which they denied because I, due to lack of knowledge, sold the car to an individual that offered more than the scrap yard and they were unable to inspect it. I sent them pictures and police report. No action taken. I didn't feel safe driving my children in that vehicle anymore. The wheel didn't break off, it just came off as if the lug nuts had not been tightened sufficiently and over time they became loose. The tire rolled at 50 mph into private property, crashing into the back window of a pickup on the property. I now have an insurance claim against me for the damage. I spoke with the Bryan, the manager at the Fremont location, and he assured me he would get back with me about how we can make this situation right. I have not heard from him, I have called and every call he is either out of office or was done for the day. Not one follow up call! You would think that a business would have the decency to follow up with a situation like this. There has been ZERO effort to make this right and I would advise anyone going to this location to beware and look at reviews. Something similar happened to another driver in a Yelp review of this location in 2019. Sure, maybe it's a rare incident, but do you want to have the slightest chance of this happening to you on a busy highway with children in the car?"