Archbold Furniture

"Bought a king size bed. It is the worst ever. We can't turn over in it without it making squeecking noise or moving. I am not sure as to why all the noise, but it is awful. You go yo sit on it and it is like it moves none stop. Headboard is not stable either."

"Bought my white tall dresser and white double dresser through Becker Furniture in Minnesota. Drawer in white double dresser does not open properly. Becker sent a repairman but the problem was never fixed. Continued to get worse. Talked to manager at Becker who told me Archbold will not do anything. Talked to Betty at Archbold and even sent a letter. They have not taken care of this issue at all. Shame. I really take pride in my home and the first time I have spent this kind of money on furniture. I have had the white tall dresser since 2017 and it is a beautiful piece. Seems their quality is not what it used to be."

"Purchased a 5 foot bookshelf from a reputable furniture company here in my town of Clayton, Georgia. Archbold would be the manufacturer. When the bookshelf, arrived I had no qualms about the look or the stain. But each of the shelves were in a non symmetrical or planned order. Some shelves had 18 inches between them and others were so close I couldn’t get a book on it. The top two shelves would have to come down for me to be able to use them for books however, the third shelf was missing the pre-drilled adjustable slot so that I could do nothing with it. That left my third shelf with about 4 inches of shelf space between it and the shelf above. I was left with a bookshelf with five shelves, but only the ability to use 3. It appears that whoever assembled the bookshelf, just failed to align these shelves in a proper order. It was like they were just put in there randomly. Whenever I brought this to the attention of Archbold and Betty, who is my contact person there, I got absolutely no response, except to say that this is the way the shelf was supposed to be made. I have since talked to other manufacturers, and they have contradicted Archbolds response . I purchased this shelf specifically for books and unless I hire someone to come in and readjust the shelves, I am not going to be able to use it for what I bought it for. Disappointed in their lack of concern for customers, or for the quality of their work. It seems that in the assembling of this shelf, a mistake was made, and they are not willing to make it right.i would not buy anything else from them."

"I ordered unfinished pieces from the 2 West collection via Dunk & Bright in Syracuse, NY area. D&B customer service and delivery were great and I like the design, but one dresser arrived in an unsealed box and slid/dropped while being unloaded. It seems undamaged but the dropped edge has a corner that appears as though someone sanded it off (rounded instead of squared). Many of the staples attaching the backing to the pieces were not fully seated. Most disturbingly, all 4 pieces arrived without their bar handles (25 pieces). Since someone will be arriving tomorrow to paint the pieces, no drawer handles are a problem. It will take more time to put screws in all the holes so the drawers can be manipulated. Poorly done, Archbold. I echo the quality control comments. As far as I have seen so far, the furniture is otherwise of good quality. Hoping the responsible person will overnight the matte black barre handles to me ASAP and compensate my painter for his time. UPDATE: I have revised this to 4 stars. Archbold sent the hardware with the furniture but in a separate box. Apparently the warehouse folks did not see this or it was not properly identified. Dunk & Bright discovered the error after requesting a shipment of hardware. They are delivering the handles to us today, a Saturday. Also, the consensus after examination is that the dented corner resulted from the dropped furniture, not the craftsmanship. I don't know who was responsible for the box left open but the delivery person handling it should have stopped and re-sealed it before pushing it off the truck to the receiving delivery person. Dunk & Bright was good about making this right, The staples are definitely a quality control issue at Archbold. Again, the furniture appears to be of good quality. The surface is beautiful for painting. Removing drawers is a little challenging--one needs to push plastic pieces in the drawer glides in opposite directions to remove. Hopefully, the plastic "springs" will survive multiple remove-reinstalls."

"Purchased 2 Archbold chests of drawers from Fine Home Furnishings. Construction is good but finishing us terrible. One arrived with a significant wedge shaped crack on front left. Both were poorly stained, with uneven coverage and many blank spots, particularly around drawer openings. Contacted retailer immediately. Archbold wanted production info from labels on back but there were NO labels on back! Nevertheless, replacements were ordered. It took 4 months to receive them (due to a variety of excuses about having babies and high demand for this item) and they were just as bad as the first set. Many spots of missing or uneven stain. One chest had dents and scratches on 2 drawers. Retailer does not want to take responsibility, presumably because Archbold won’t. I can and will make repairs myself but I should not have to compensate for systemically poor QC."