Kroger Pharmacy

"I’ve had my share of ups and downs with every pharmacy I’ve gone to including this one. However I called in today about an insurance question and the pharmacy technician Alyssia was the most helpful and informative pharmacy tech I’ve ever encountered! Alyssia listened to my problem (without ever cutting me off) and asked all the right questions! She immediately went above and beyond to make sure my issue got resolved. She apologized for the inconvenience even though the mix up was no fault of hers! By the end of the phone call I was so impressed I just had to ask her name to leave this review! Kroger please give this wonderful technician a raise or promotion! Personally I think she deserves both! Alyssia is fantastic at customer service and handled the situation with ease. Wish I could give her 10+ stars! Thank you SO much Alyssia for your kindness, patience and efficient assistance today!"

"I appreciate the people who work at the Kroger Pharmacy. They always treat me with kindness and take time to show they care about their customers even though they are always so very busy."

"Terribly RUDE!!!! I have tried to give this pharmacy chances to be better but they have THE worst customer service I have ever encountered! They constantly interrupt me when I am asking them questions on the phone. Never saying full words when talking or asking them anything just a "uh huh" or a "yep". Terrible!!"

"This pharmacy is very slow. I sometimes have waited 3-4 days for a script, which is a simple arthritis medication. They are often very rude. However in the last few months, I have seen some improvement. I understand it is stressful work, however that is not a pass to treat people badly. I never get notice of a script being ready even though I have signed up for text messages."

"I don't like to leave bad reviews, so I have given this pharmacy several chances to do better. I switched here from another pharmacy, but now wish that I had not. I understand that things happen, and I try to be very reasonable about it. It was 1 minute until closing when I went to pick up a prescription and they turned the cash register off right in front of me and told me they were closed. Which I understand that you do have to adhere to hours, but they were not at all apologetic about it. I brushed that off and have gone in several more times. They are both slow, and rude. They speak to you in a very patronizing manner, which I do not appreciate. I can forgive almost anything, except bad customer service. They need to have an employee training on how to treat customers. I know it may seem like people have nowhere else to go, but we actually have a lot of options. We don't have to patronize you. A little common courtesy goes all very long way."