ALDI

"I got to the store at 8:04 and was told my insta cart order would have to be cancelled. The "manager" who met me at the door would not even go and get it. After store hours he said. Wow, that is unbelievably poor customer service. And what a waste of the food, time to put it together..."

"Rude customer service. I overheard a cashier named Leila unnecessarily bashing one customer to another who seemed just as dumbfounded as me that this was happening. I had seen this interaction, and the customer in question was actually helping the customer being spoken to. I don't understand how management allows employees like this to continue to interact with customers like this. I haven't been back to this Aldi, and I've questioned Aldi in general since."

"Love the self-serve checkout options! Aldi rarely has enough check-out stations open, so I am happy the Stow location has several self check-out spots."

"I always go to this ALDIs to grocery shop and always have a positive experience. This last time I went, makes me never want to come back! I had forgotten a quarter therefore had no cart to walk around with so just decided that I would use a box. I am already upset with myself forgetting that, and not being able to get everything I needed this trip as I could only buy stuff I could hold. I decide to run to self checkout as I have all of my items and see self checkout is down and there is only 1 lane open. So while I’m standing in line, the kind couple in front of me let me go before them as it is very clear I’m struggling. I put my food onto the conveyor belt and the cashier told me (didn’t ask or use manners) just told me to take everything out of my box. I take everything out and she throws it in the cart and as I’m about to take the cart, she tells me “you can’t take that, you didn’t have a cart to begin with” so while I was scrambling to get all of my items out and REorganize everything, she starts scanning the next persons items and throwing their items on top of my food. I was embarrassed, rushed, and very upset with how that woman made me feel. I don’t think it was just towards me because when I moved up next in line, she started telling me how bad the man in front of me smelled (I didn’t smell anything and felt it very out of pocket and disrespectful). I’ve worked in customer service for several years and know the standards and usually am very flexible when I experience these things. But the way she made me feel and how poorly she was talking about the man in front of me truly showed her real colors! ALDIs if you’re reading this, I was at the register farthest from the door and it was around 1pm today 12/5."

"Overall, I really like Aldi, but it's impossible to be the only grocery store you go to :/, especially if you have dietary restrictions. Great prices though! I especially love their gluten free brand "Live GFree" everything from it that I've had has been great, but Aldi doesn't always have all the items in store (haven't seen gluten free bagels in months :/ )"