Carpets Direct

"We installed vinyl plank flooring. The selection and quality of materials are Carpets Direct was much better than at the big box stores. Furthermore, they did a top notch job on the installation too! I'll be back if I need any flooring or tile work in the future. UPDATE 11/20/23 - We have had issues with the vinyl plank product/materials, not related to the installation. Carpets Direct made several service calls, at no cost, to make repairs since the original install. The issues continued to persist. The owner, Rick Riggs, concluded that the right thing to do was to replace the flooring. He had us come to his shop to pick out the pattern/product and installed within a couple of weeks. The most impressive part was that Rick covered the cost out-of-pocket, didn't ask us to pay for any of it, and didn't wait to see if the manufacturer was going to cover it as a warranty claim. Carpets Direct exhibited old-fashion customer service, would not have gotten that level of response from a big-box retailer."

"We had Carpets Direct install new carpet in our upstairs bedrooms and new flooring in our bathroom. The carpet looked great, and the installation was on schedule, and they even worked with our contractor on pushing our back a few days due to some contractor delays. When they were in the middle of installing the LVP in the bathroom we realized it was a lot more multi-tonal than we expected from what we saw at the store, but they made it more consistent tones for us even though it meant a little bit of rework and their having use more flooring to remove the darker planks that were just too much contrast for a smaller bathroom, and it looks good now."

"Very thankful to Rick and his team for helping us find amazing carpet for our new home. Rick was very patient working with us on our needs and timing. In addition, his installation team is the best, providing quality craftsmanship when installing pattern carpet, which is not easy to do. Was proud to support our local businesses and this is a five-star team with five-star sales, service and installation! Happy shopping for your new flooring and carpet needs @ Carpets Direct!"

"If you've taken the time to read the glowing reviews of Rick Riggs and the entire Carpets Direct team, you'll find that one thought holds true in every review: this is one company that strives to satisfy and will make every attempt to show their appreciation for trusting and selecting them to meet your flooring needs. After explaining my particular situation, Rick knew exactly what product would serve my household the best, and allowed me to take home many samples. Even after a brief hospitalization delayed my return of the samples, there was never any pressure to make a rapid decision. Rick himself came to take measurements, offer solutions, and assurances that our choice would be a good one. His personal, warm style of service, makes it clear that you and your business truly do matter. Your satisfaction is of utmost importance to Rick and all of his team. The flooring installers (Rex and Brian) and carpet finisher (Corey) were not only prompt, knowledgeable, neat, and timely, but also showed care, compassion, and concern for my husband's special needs during installation. In addition to their attentiveness, their outgoing and fun personalities made working with them a true delight! We thoroughly enjoyed their company! Rick himself, also embodies the spirit of an outgoing, friendly, caring and compassionate person as well as businessman. I've enjoyed the delightful conversations we've all shared, as well as the many laughs! Having the crew in our home each day was truly a rewarding and fun experience. We received not only an exceptional product and installation, but Rick's supervision during the process, as well as follow up at job's end, made for a highly satisfactory experience! I truly would not hesitate to become a repeat customer, but highly recommend that you, too, become a fan of Rick and Carpets Direct! Thank you so very, very much!!"

"Rick and his team absolutely phenomenal! They were responsive throughout the whole process, punctual, and respectful. We have had our floors for about 2 months and have had no issues. We couldn’t be more thankful for their guidance throughout the process."