The Hair Lab

"I love Charise. She does great work!"

"Unfortunately, I did not receive good quality service. I typically don’t write reviews, but for the price paid and lack of quality service received, it needs to be said. I booked for a first time client silk press (includes consultation, shampoo, deep condition, trim, blow dry and press) and added on a protein treatment with Charise. While being worked on, she did not interact beyond a greeting. I’m not sure where the consultation came in, because I was not told what was being done as it was being done unless I asked. I wasn’t asked my desired style nor questioned about my hair care concerns, if any. After my protein treatment I was supposed to receive a deep condition which I did not receive (she neglected to mention she combined them which is not traditionally done). After she went straight into blow drying from there. The service felt rushed. The final result of the style was disappointing. The silk press resembled a flat bump and curl and my hair didn’t feel fully straightened. The trim I received was uneven (she didn’t check as she went along, just chopped away), so I now have to go to a competent stylist to rectify that concern. There just was no effort put into it and it wasn’t a good feeling being in the styling chair as a client who rarely gets silk presses and was looking forward to this experience. Hair is such a sacred thing to entrust a stranger with, so when with a stylist you should feel relaxed and comfortable in their hands. I did not have that feeling. She needs to improve on her customer service skills and etiquette with clientele. Overall, it was very unprofessional and I am disappointed and unsatisfied with the results/experience. I wouldn’t recommend service from this stylist."

"Charise is a great stylist, my hair has never been healthier. She seeks perfection every time she styles my hair, I receive countless compliments…"

"Called for hair appointment today. Cut the relaxer out of my hair a few months ago. When my hair is silk pressed it lies at my cheekbone. Wanted to try this stylist Charise that was recommended for natural hair. When speaking to her she told me to send a picture and I did. I was told I had to get a relaxer and if she did my hair I would look like an old grandma, she was rude, obnoxious and disrespectful. She went off of a picture saying I have no shape. Well, you are the stylist and there are plenty of short styles for natural hair. However, this generation is not as skilled as the older generation. I then said okay maybe I will try my old stylist just wanted to go somewhere that my sister recommended for me…..before I could finish she hung up in my face. I am a minister, mother and nurse….when I tell you she is rude, believe it! These kids nowadays are disrespectful and ignorant. Do not spend your money there. Run fast!"

"I have been coming here for years! I do not trust anyone else with my natural hair besides Charise!"