Lowe's Home Improvement

"Went looking for pherome traps for clothing moths. They had the traps for pantry moths, but not for the other. They are not interchangeable. I walk with a cane. I had to walk half way across the store, using a cart for balance. Then, I can't get out where I came in, so I have to walk all the way to the registers to exit, then back to my van. I would like to add that I called Ace Hardware in Hudson; who had them and also set a package at the register for me."

"I'd give negative stars, but some employees tried to assist me, but they sent me back to the useless cabinet guy. Per their online page and app, they had the item I needed. One assistant showed they had 2 in stock. However, we couldn't find it, so she sent me to the cabinet dept main guy. His answer was we shouldn't go by that, and he couldn't help me right then as he was helping someone else. I let him know I could wait as I drove an hour to Stow as none of the Lowes near me had the cabinet in stock. He said he wouldn't be able to help me because the ones showing in stock may be returns or an order that was canceled. That made no sense as its THEIR computers showed they have them. Per the web, I could even order and PAY and get store pick up in 3 hours, so why couldn't anyone find them and let me buy it while I'm in the store??? I would NEVER recommend the Lowes in STOW, OH!!!!!!!"

"Had no actual cashiers working and forced me on the self checkout. Then had two employees obsess over my cart like I never did it before. Red Bull wouldn’t scan, took 15 minutes for them just to key it in. Never felt so creeped out going to a hardware store. How about you pay living wages to these people and get actual cashiers again?"

"I recently had Lowe's install a new fence at my home and the review of it is very complicated. Sadly. First of all, the best part of the experience was the sales rep, Scott Drenski! He took his time and really helped us make the best choice for us! He said he would be there and he was, all the way to the end! And we needed his help because other parts of the experience were highly frustrating. Lowe's gave the installation part of the job to a company, RE Connors LTD. We are not fans. The installers they sent spoke very little English based on the difficulty we had with communication. They rarely let us know when they were going to be coming, and often didn't come when we thought they would. We were not given a contact number from Lowe's. We had to look it up. The Supervisor of the crew came on the 1st day but didn't bother to introduce herself to us. To their credit, we had a couple of pieces of the job, uneven lines, that we were not happy with and they corrected it. But when it was all done, they just left. There was no statement of the job being finished. And there was a LOT of trash all over our yard. They tore pavers out of our patio to install posts and simply left them strewn about the place. They left a pallet with about 300 lbs of leftover pea gravel blocking our garage. I was sure they would come back, but they never did and I had to move it and clean up a huge mess. I understood that, given the weather, re-laying the pavers would not have been easy. But they could have at least said that to us. We were told they would walk around the project with us and make sure we were satisfied when they finished. Instead I had a message left on my voicemail from "Dan", saying he wanted to know if we were happy. But Dan didn't leave a direct number to call him back, and though he said he would call again, as of this writing, four days later, I have not heard from him again. I am including photos of the mess they left. The last issue we had was with Lowe's installation services. The installers apparently ran out of materials. I was told by one person - twice - that we would not be responsible for the cost of those materials, which was over $700. The next day a different person called my wife and insisted that the installers could not continue until the materials were paid for. She did because she just wanted the job over and done with. When I called back to ask them to refund that money because nothing in the scope of the project changed and I was told we wouldn't be responsible, the man on the other end just kept saying that there were unforeseen issues and we were responsible! I was furious. I read our contract end to end and we were not responsible. The issue was ROOTS. If you are installing a fence near trees, roots are NOT an unforeseen issue. Thank goodness for Scott, the sales rep! He agreed with us completely and in very short order had our money refunded! Thanks Scott!!! You might notice that I have said very little about the fence itself! It IS wonderful! We are very happy with the final product. The journey to get here though was so stressful. I just have a very difficult time referring anyone to Lowe's for a project like this because I wouldn't want them to have this experience. If not for the helpfulness of Scott Drenski, this review would have one star. Like I said, complicated."

"Nice customer service but as someone else mentioned many of the assembled items have missing parts so check your purchases over thoroughly before buying. Especially, the grills and outdoor patio swings. Lowe’s home decor and furniture is better than Home Depot but HD’s garden center with variety of plants/trees/shrubs trumps Lowe’s in Cuyahoga Falls."