The Great Escape Canton

"We have purchased a pool and hot tub from Great Escape. The people that set up both were very fast and professional. Our sales person Nate was very knowledgeable. He has also continued to help with our hot tub questions and chemicals. Nate is very friendly and patience and we appreciate him."

"I was watching TV when I saw an advertising 4 nice wood counter top chair 4 $49.00 each. I drive 2 the store 2 look at purchasing 3 chairs. When I arrived at the store I was the only one parked in the parking lot. I thought the store was closed at 4pm when I arrived. I went 2 front 2 see if the store was open. I walked in n walk past a salesmen sitting down talking on his cell phone n he didn't bother 2 ask me if he could help me. The other salesmen seen me walk in n I had 2 ask 4 help. I told him about ad on TV 4 the chairs n he showed me some chairs 4 $300.00 each. I ask about the chairs on TV n he laugh n said I don't know what ur talking about. That when I told him I wasted my time being there n it was just a bait n switch con 2 get u into 2 buy other junk. I shook my head n exit store so beware of there tactics. ⁰"

"I have never experienced better customer care from any type of store of any kind, than The Great Escape located in Canton, Ohio. A friendly staff, knowledgeable, and they always do their best to help me, or answer my questions. In my opinon, I have closer options, but the 40 minute drive frm my home is worth the trip. This is MY pool store!"

"We bought a spa from GEC during early Summer or late Spring of 2020. They upsold us from the smaller model we wanted so it ended up being almost $10K. It may have been true that there was nothing lower available bc during the pandemic there was a run on spas and pools, but they didn't actually make any attempts to call around for us. Delivery and installation went as well as could be expected, with some delay due to aforementioned conditions affecting supply and workers. Shortly after it was installed I noticed that there was a cracked panel on the back right corner. The salesman said to send him a picture which I did and it was made right in a month or so. Then maybe a year ago we had a service call bc of some electronic problem that had to be reset and a part replaced; this was done in good time. The repairman had to open up the whole front panel to test and assess the situation. When he went to put everything back together, he said that the one screw wasn't long enough and he didn't have any of the longer ones with him. This happens to be right below where the big lift hinge of the cover is. Because the screw was too small and the pressure of the cover going up and down, it worked its way out which put further pressure on the hinge, which continued to become looser and looser, and the panel is hanging open. When I spoke w the salesman, he said he'll get back to me after he investigates. He did call back and said that the serviceman said "no, he did NOT use too small a screw" that he had used the correct one. And furthermore, since my warranty was up, I would just have to pay for a service call. The point is, the damage was instigated by an action of a serviceman who was working under warranty at the time. He was not conciliatory in the least, but rather, his tone and attitude were condescending and aggressive, and there was no attempt to reason through this situation. (I want to say that his name was Jake, but I may be wrong on that.) Beware of doing business with this company, at least this branch."

"We just completed a huge patio project and are looking to furnish it as well as add a semi in ground pool. Brian was amazing. We showed him pictures, he made awesome suggestions and educated us on different brands and styles of furniture. He was professional and extremely PATIENT! We had tons of questions, he was very knowledgeable and informative. He was enthusiastic and never appeared irritated with any of my questions, unlike the Macedonia store, where the sales person continuously walked away from us and we had to continually call him back. We had a wonderful experience at the Canton Great Escape. Ask for Brian!!! Thank You Brian!!!"