Firehouse Subs Renner Road

"Used to be my go to for a good hot sub reasonably priced. Beware don't order online for an in store pick up. You can order things not in stock, prepay, get there and no food, no phone call, or email, nothing to notify you a product is not available, but hey we will still take that money and make you waist your time."

"Upon picking up my online order, I entered the store to find it wasn't ready, but the staff was in the process of preparing it, which I understood. However, during my wait, I observed several employees, including three girls and a guy in a beanie, engaging in inappropriate behavior—cussing, speaking loudly, and making derogatory remarks about disabled individuals. Unfortunately, out of the five employees present, only one seemed focused on their work. I witnessed the working employee asking a girl to finish a sub, but she declined, stating she wouldn't complete it. Due to the lack of active involvement from most employees, only one of my subs came completely uncut. This was extremely inconvenience and I had to wait nearly 10 minutes beyond the initially scheduled pickup time since only one diligent employee was handling the tasks at hand."

"Placed on-line order via the Fire House Subs App. No issues w/ the app ordering. Order was scheduled for pickup at 8:25pm. When I arrived at 8:23pm, they were in the middle of making the order. No problem but if I am expected to be there to pick the order up on time, I do expect it to be ready for pickup. Food was good except my daughter found a small black hair on her sub. I told her she's ate worse w/o knowing what she ate. And while I was waiting on my order, I saw an employee vaping in the back room. Not cool!"

"My first time visiting. I redeemed a T-Mobile Tuesday coupon here. I got a bowl of loaded potato soup and a medium size hook and ladder sub. Very good! Hot and fresh! The guys working the store were very nice and seemed to work well together. Will definitely be back!"

"It was my first time ordering food at Firehouse Subs. However, the experience was quite a letdown. The associate at the counter did not give us too warm of a welcome. Our sandwich orders were missing pickles, there were no veggies on our subs, the wheat bread was rather too dry, and it seemed as though the subs were somewhat too small. Even with small subs, there was not really enough flavor packed into them to justify the price tag. Overall, I am extremely disappointed in my expectations about Firehouse Subs in general. EDIT: After the disappointing experience I had the first time about a couple of years ago, I returned to this location, and I was amazing at the different experience I had with Firehouse Subs. The Hero Sub and the Hook and Ladder subs were plentiful of toppings, there was a lot of meat and cheese, and the wheat bread was very soft and easy to bite into. Definitely a lot of flavor built into the subs, and sure, there was a bit of a wait, but the wait was well worth it! The staff was very friendly and gave us a pleasant experience there. Thank you so much for allowing me to give you guys a second chance. I have had a change of heart and finally would recommend people try out the amazing subs that Firehouse Subs have to offer!"