Kohl's

"I have always shopped at this location because it is the closest to me, I will no longer do that after my most two recent shopping experiences! I probably did 10 buy online and pick up in store orders during the holidays and I never had a problem until the last one! It was a very expensive item, and when I arrived, I looked in the bin w the number for my item. There was a cheap sweater inside a bag. Don’t get me wrong I understand things happen especially during the Holidays! The problem was, no one seemed to know how to handle the situation. And by the time they brought over the fourth associate it no longer showed my location, but said the order had been picked up Because the pick up pass was open while they were all trying to figure out what to do! They treated me like I stole my own item and never offered a resolution at all! So I left with a similar item, but it wasn’t the one that I wanted and they told me I could drive to Stow to get it! I’m sorry you’re $1 million company and you can’t ship it to me?! You want me to drive to another location to fix your problem, I mean you have my money at that point! And then I was in there a couple days ago and I asked an associate a question and she just responded to me that there was nothing she could do. So I called another location and they handled it for me over the phone. She just didn’t want to help or do her job one of the two! So we’ll just say I won’t miss the un-Cleanliness of the store or the empty selection! I will just drive to Stow!"

"Great experience at this location. I had my 3 year old and I only stopped by to return from Amazon, but some ornaments caught my eye. I was having a hard time finding one and the manager was walking by and offered to help. He helped me find one and then brought them to the register to hold for me while I looked for more. Great Kohls location!"

"Always such great associates Candy went above helping me pick out a jewelry purchase! A great associate! Thank you Kohl's! Francisco is a great associate always so helpful and is always helping me out! Thanks for having such helpful associates. I was in customer service over 30 years I know what it is to give great customer service!!"

"I went in for fragrance couldn't find any. It's not where it used to be up front .I wanted shoes but they didn't have my size. Then I saw shirts I would buy but again out of the most common size..all these things I can find online in my size.. I felt like I had wasted 25 mins of my day going into a store expecting to find my size in stock. I'll probably stay home next time"

"Stephanie was super friendly and helpful at the checkout. She made us feel as if she knew us personally. Helped us maximize the deals offered that evening. With people like her, it's no wonder we frequent the store as much as we do. From Kent the manager to the people at the service desk, we are always treated extremely well. Love the store."