Old Navy

"I was returning shoes I had ordered online. Cashier was more than friendly and attentive. I decided to shop. I was trying to find jeans for my slender preteen son. I had a manager approach and ask if we needed assistance. Then offered ideas of styles and sizes for him that might work best. He was very helpful and friendly without being "pushy" for a sale. Highly recommend. They maintain cleanliness every visit I've had."

"I live in Michigan but was in town and saw this location and had to stop. (I love old navy) There was a sale going on and I saw signs all over racks for “50% off today only” or “buy 2 get for $6” but I guess the racks were mislabeled or the signs only applied to certain things on the racks and not everything on the rack? Yep, confusing. I got to check out and noticed the sales didn’t ring up. A worker, I didn’t get her name told me there is definitely no sign on that rack, I said yes there is so she went back there and took a picture and then put her phone rudely in my face “see see no sign” and I said yes it’s right there and she said “it only applies to the sweaters on that rack”.. Ok again, super confusing. How was I supposed to know that? Im a shopper, I shop quite often. I’ve never in my life encountered an employee who was so rude. I sure hope she doesn’t treat all customers like she treated me. My sister was so dumbfounded by the way this employee was talking to me, she had to walk away. It’s safe to say I will never visit this location again or recommend it to anyone."

"Such a beautiful well kept neat store! The staff was more than friendly, at least one person greeted you and they check up on you after a while too without being overbearing! Plus a huge selection, i met the store manager and he was just awesome. Great customer service and does whatever he can to help out or answer questions, along with helping his staff and coaching (i saw him talk to a newer employee and actually take the time to explain things). Definitely would go back again when I'm back in that area!"

"I have never been a fan of Old Navy- but this experience was top notch. While looking for an outfit (she was looking for me), the GM Chuck (I think- badge definitely said GM) stopped to ask if we needed any help. I had no clue, but somehow he ended up taking us a few places, showing us some stuff, and generally giving a positive vibe for the place. Sadly, we didn't get the same vigor from the cashier or fitting room person, but it's important it starts at the top. Store was clean, organized, well put together for a clothing store. The normal around here has a lot of clothing dumped on the floor. Not the case here."