Eddie Bauer

"I placed an order for my daughter on December 22nd. I used my $15 reward for it. They emailed me on Jan 2nd to tell me they canceled my order due to not having it in stock. This is odd, because the website said it was in stock. They then took away my $15 reward. Tried using the chat for customer service, but it was a nightmare. Tried calling customer service, but they don't pick up. I thought Eddie Bauer was a nice, respectable company, but I was wrong. They offered me a $10 reward in place of the $15 reward, then didn't even give me that back."

"Good products, usually, but the lady at the desk here was definitely one of the less pleasant characters I've interacted with. I bought a hemp shirt online, washed it, and was about to iron it, when I saw a hole under the sleeve. I asked whether I could return it in-store, and she launched into a lengthy, chiding explanation that she could do this once, but couldn't do it ever again, that it would be on my account, noting that it was probably my fault. I really try to be nice to anyone in customer service (I've worked in that line myself), but her passive-aggressive and suspicious attitude makes me hesitant to buy there again. She told me suspiciously that it looked like I'd just pulled the tag out too hard. (No, ma'am, I'm a perfectionist and I clip those plastic tag things off with a pair of scissors.) I understand that shirts will have defects on occasion. In the future I'll be sure to look them over before washing like I do a rental car before driving. But she certainly could have been less demeaning and unkind."

"We found the perfect shorts and shirts for vacation! EB is a dependable store for my husband’s wardrobe!!"

"Great customer service. Great clothing and a good overall atmosphere. I really enjoy shopping here with my fiance. They don't really seem to have a lot of clothing when it comes to variety but what they do have is really nice."

"I went to Eddie Bauer, never being there before and was approached by a very helpful worker named Brad who asked if I needed help finding anything and helped me during my experience when they didn’t have my size in store. Needless to say I will be going back there. Great experience all together."