Windsor

"I would give zero stars if it was an option. Came here for a homecoming dress for my daughter. Daughter found the dress she wanted, went to check out. The dress was $42.99 swipe my card and it says enter pin so I enter my pin it then says confirm purchase of $3,000 so I press no. The worker says oh my gosh I don’t know why it said that. So this then repeats 3 times. Until she says you can just pay with cash. So I then pay with cash. She THEN tells me that their credit card receipt paper is out. So at this point I have no proof I purchased the dress or proof of the previous three transactions. So i decide to check my bank account while still there. I see that 3 transactions of $42.99 are cleared from my account. At this point there is a line behind me and this is getting embarrassing and uncalled for. I ask for my refund and am told that it will clear to my account in the next w few days because it was a Saturday. Fast forward now to a month later and multiple calls to the store, to the corporate store and to my bank. I STILL don’t have my money back. It’s not even about the money anymore truthfully it’s about the fact that I was wrongfully charged for those transactions and I deserve my money back. I’ll never shop here again."

"This place is crazy. They have you standing in line while a person named Erin stands there with his hand on his hip and gives you rules on how to act in the store and you get a time limit??? Ridiculous! Definitely not spending any money here, really woke like a joke."

"We went there looking for a HOCO dress and didn't find anything that my daughter liked."

"Kim was beyond nice and very helpful!! Made my visit the best I have ever had at this location"

"I rarely leave bad reviews. Todays the exception. It’s busy. I understand. We drove more than an hour, specifically for this store, to find a home coming dress. Same thing 99% of the other shoppers were there for. We came last week, but the entire mall was closed. So second trip. Stores busy. I get it. The worker, had a dress in their hand… my daughter wanted that dress but was looking for a size not on the rack. I asked “I’m sorry to bombard you, but could I get that dress” THE LOOK was as if I asked for some unreasonable task. A coworker standing near, rolled their eyes and smirked loudly, again, like I asked for some unreasonable thing. Guess which dress we are leaving with?? Now while checking out, I stood in what appeared to be a line, but I was wrong. Same employee, that has the dress, RUDELY informed me that “that’s not the line”. Smh. If my daughter would shop any where else, I promise I would have never spent my money there today. Great store. Bad experience."