Napoleon Harley Davidson

"Was called by a salesman about a bike back in July. Returned his call took till late September to early October to actually return my call. Guess selling a new bike is not that important to them. Had me sold on the Rg ultra limited, but lack of communication definitely sunk this deal like the Titanic!"

"Had the misfortune of dealing with a serious engine issue in August with my 2020 Harley Davidson Road Glide Special while on the Eway on my way to the gym. Had my Road Glide initially towed to another dealership... But they would not honor my ESP, (Extended Service Plan) so I then reached out to Napoleon Harley Davidson extremely stressed and bummed! Within maybe 10 minutes of giving them the vin they verified all my information and then informed me they would not have any problem honoring my ESP if after they looked at my bike... I was in a position to use it! Long story short, my engine was scrap, along with a few other parts.... And everything was covered by my ESP! They made this process very very painless... Replacing my motor and getting me back on the road before the end of the season! And they called me periodically throughout the whole process to give me updates and the like!!! I was extremely impressed with this dealership.... As I have not had the best dealings with a few of the other Harley-Davidson Dealerships in my local area! Thanks alot to Ms Tammy, Reese, Jeremy and Greg!! Was my supreme pleasure dealing with you all... And my wife and I are looking forward to spending more money here because you all most certainly know how to treat your customers!!"

"The short story, after 3 other Harleys (purchased from other dealers) I settled on the Touring line. Not the latest model as we can see but top of the line for that engine series. After I had the bike for a few days I noticed an rather dangerous defect and some other features that did not function as expected. . I took the bike back and explained the situation to the sales manager and service manager. About 3 weeks later the bike was (complicated diagnostic issues) returned to me. Nearly 2K in parts and labor at no charge to me. I am not sure if that is 'policy' among other dealers to some 'as is' may be just that. Five out of five stars, very satisfied with the sales and service."

"Our experience with Harley dealerships has always been good but the people at Napoleon’s Harley Davidson were stellar!! The service department went above and beyond to get us fixed up & back on the road after an unexpected situation. Thanks again for your awesomeness!!"