Gerstenmaier John DDS

"On the day of my child's second appointment with this office, I received a voicemail informing me that my insurance was no longer accepted and they were cancelling the appointment. We would have gladly gone the self pay route but weren't even given the chance. Had they contacted us earlier than the day of the appointment, this could have been sorted out. Parents already have enough on their plates, and finding dental care for kids is hard enough... thanks for making it even harder."

"It’s really sad, the actual dentist and their assistants are really nice and I love them. What multiple other people are saying which Dr. Gerstenmaier apparently doesn’t care about is the receptionist. She is beyond rude and I have never caused any problems just talk to her nicely and she’s rude every single time. Today I went to schedule his 6 months appointment and she rudely yelled that no she wasn’t going to schedule him because my insurance hasn’t paid them in months. How about you contact me about the non payment issue ahead of time so I can discuss with my insurance? After today I don’t think I’ll be returning simply because of the receptionist I’m almost in tears I’m so upset about it. Can’t believe he doesn’t care about her running off business."

"I can’t believe he still in business. When my son was young, he went there for a cleaning and came out with caps and all his molars. They did not ask me if this is OK they did not discuss anything with me and they also tied him down in a chair. My sons teeth were very healthy. He had good oral hygiene and this has devastated my son, his entire life. . If you wonder why you’re not allowed to go back with your child this is why. in my opinion, he should never be allowed to work on any child."

"Dr. Gerstenmaier is awesome! The office staff is very rude. I’ve found also from other people that if you are on Medicaid that they schedule you months and months away. However if you have private insurance they will schedule you right away. Insurance discrimination? I don’t know however I’ve witnessed this and was very surprised."

"My experience has been terrible! I only have this dentist office 1 star because I could not give a zero! The receptionist is one of the most rude people I have ever met! She must hate her job, she is so mean and unpleasant. As for the dentists…I am completely frustrated. My daughter had a tooth filled in December 2021, 3 weeks later, she has an abscess on the gum above the tooth and she had filled 3 weeks ago. We went to get the tooth looked at yesterday and they told me the tooth wasn’t filled in it’s entirety, that is frustrating it’s self! They drilled her tooth, put some cotton and medicine in the tooth, sealed it and told us to come back February 25th!!! I took her to a new dentist today, she had to have the tooth removed because it was dead. Why in the world would you send me away to come back a month later and fill a dead tooth! I do not feel like they are providing the best service e possible. Also, she has 5 other cavities that were not detected at her last appointment which was less than 6 months ago! I am MAD!!!"