Goodwill

"I'm an avid Goodwill shopper, but will never enter this location again. When I was returning a few items, the manager refused to accept an item that did not work when I bought it because it was purchased at a different store. She was extremely rude & loud when she said "I'm not taking that back. I'm not going to lose money on an item that they should have checked first before putting it out." When I asked if I'm supposed to be the one to lose money, she got louder and said, "I'm trying to work with you! You have to take it back to the store where you bought it." My voice wasn't raised. I was not making a scene. If she had just said, "I'm sorry. Our policy is to return broken items to the store of purchase (which by the way is not the policy), that would have been fine. Instead I was treated like I had done something wrong. Completely unprofessional."

"Saw a lady go up to the counter with her cart of things, one of which was a dress. The cashier must have noticed a "nice" tag on it because she told the customer that they couldn't sell it to her at the regular price shown on the sign. The cashier called for a price check, they took the dress to the back, came back out, and told her the dress was now $20. Incredibly rude and dishonest way to sell products to people that need them, and I don't plan on coming back any time soon. Prices for donated used items do not need to be as high as they are at this location."

"We were shopping rather successfully when a dirty old man made a lewd comment to my girl. I came up to her just after this and she was shaken. This cut our shopping trip short because she no longer felt comfortable in the store. We told the cashier about this guy. We were COMPLETELY ignored and told to have a blessed day."

"Purchased a thermal set from The Goodwill on Brandt Pike the night before going to NYC in December only to discover that the pants was 2 different materials and lengths sewn together. One side was tighter and shorter in length than the other. With me leaving the very next morning to go to NYC I was unable to return the item right away. I called to see if there was any exceptions on the 7 day rule once I returned and I was told by a woman “no”. This experience definitely left a bad taste in my mouth for the simple fact, why are you all proudly selling misleading material and items. Do you all not review the items before putting them out for customers to purchase?"

"Loved it here! Brand new building, so well lit and clean. Lee was very helpful and nice. I’m from PA and let me tell you Ohio people Rock! Everyone I met so far was so super nice. I got a new lasagna dish since I broke mine 3 days earlier and even an outfit!!!! And a brush for sweet Bella! Thank you Goodwill!!!!"