Melissa Southey Insurance

"Southey insurance has always been so flexible and easy to work with. Kelsey Houser worked endlessly to get me the best insurance rate possible and as quickly as possible. I can’t say enough good things about this company!"

"These agents are available at any time to assist you in any way. From buying my house, to us getting 2 new cars, and a few deer collisions, they were on the phone getting policy’s and claims made right away. With our deer collisions, the claim got put in immediately, car went to the repair shop recommended by Kelsey and Melissa, the agent set up a rental car for me and organized the meeting of the claims adjuster at the repair shop so it got taken care of and I didn’t have to stress. The car got repaired completely, done quickly, stress free, and they answered all questions we had. I would highly recommend!!"

"My husband and I can’t say enough good things about Melissa Southey Insurance. Kelsey Houser has helped us get the most out of our insurance and at a much lower rate than other insurance agency’s we have used in the past. We highly recommend them as an insurance provider."

"One day my ex-wife told me we had a new insurance agent. Another day, several months later, my ex-wife decided to become my ex-wife. The events that followed can only vaguely be described as chaotic. Southey Insurance and my lovely agent Kelsey were my first call. I learned several things from that call, first of which was the definition of compassion. Second, were some important rules regarding notifications of being removed from an insurance policy and liability. Third, and final, was the meaning of conducting good business. As an employee of a real estate firm, which technically means I am an employee of the people, I couldn’t recommend a better insurance agency in northwest Ohio than Southey Insurance. Melissa and Kelsey are fantastic human beings, but better insurance agents."

"Really terrible service. Melissa never returned my calls or emails. I also discovered that a new vehicle I was assured was added to my policy hadn't been. And this was after I'd been driving it for two months. Checks and important documents were mailed to the wrong address for a year without me realizing and then continued to be mailed there for months after I discovered the address discrepancy despite MULTIPLE attempts to have her change the address. The list goes on... Anyone else on the team is great and provides great service, but Melissa herself is a hot-mess. Finally asked her to cancel my policy in Sept and surprise-surprise, she never responded to my emails or calls. One of the other teammates finally responded and took care of things for me."